Information Technologist I – Information Management Officer (IMO), FCoE ITSS

Yorktown Systems Group; Fort Sill (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading contract services provider is seeking an experienced Information Technologist I to support the Army's operational needs at Fort Sill, OK. The ideal candidate will facilitate technical and administrative coordination of IT work orders, provide desktop support for Microsoft systems, and maintain security standards. Applicants should possess an Associate’s degree or equivalent experience and an Active SECRET Clearance. Ensure effective troubleshooting and documentation of all incident tickets while working collaboratively within a dynamic environment.

Qualifications

• At least two years of client support experience in a Microsoft Windows-based environment.
• Strong troubleshooting skills to resolve desktop issues.
• Effective communication skills to explain technical information.

Responsibilities

• Provide client administration for Microsoft desktop and laptop systems.
• Troubleshoot and resolve user or client application problems.
• Create and manage incident tickets through the Army Enterprise Service Desk.
• Maintain local operating systems and client application software to Army configuration, service pack, patch, and security standards.
• Perform desktop baseline and email troubleshooting and coordinate standard system image configuration changes.
• Install, configure, and maintain desktop applications; configure Army application systems and authorized software.
• Perform hardware repair and assist system administrators with testing patches.
• Create and update documentation such as continuity books and configuration change requests.
• Use AESMP to create, modify, update, and resolve incident tickets; communicate with users at all levels.
• Provide daily on-site tier-one support for classroom audiovisual equipment, including TEAMS.

Skills

Client support experience

Troubleshooting skills

Effective communication

Understanding of LAN/WAN

TCP/IP networking

Documentation

Education

Associate’s degree in information systems or related field

Tools

Microsoft365 applications

Microsoft Intune

Job description

Information Technologist I – Information Management Officer (IMO), FCoE ITSS - (2251)

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ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long‑term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly‑owned subsidiary of Yorktown Systems Group, Inc.

Job Title

Information Technologist I – Information Management Officer (IMO), FCoE ITSS

Location

Fort Sill, OK - Fort Sill, OK 73503 US (Primary)

Job Description

Summary

Yorktown Systems Group is seeking a qualified Information Technologist I – Information Management Officer (IMO) to support the United States Army Fires Center of Excellence (USAFCoE), Enterprise Performance Management (EPM) office. The Information Technologist I – Information Management Officer (IMO) will provide technical and administrative coordination of all customer and Contractor generated IT work orders through the work order system, which is currently Army Enterprise Service Management Platform (AESMP).

Specific duties may include, but are not limited to:

• Provide client administration for Microsoft desktop and laptop systems, including registering devices in the installation software/asset management application.
• Establish, maintain, and delete Microsoft Intune accounts and troubleshoot client systems.
• Troubleshoot and resolve user or client application and configuration problems by phone, remote control, and on‑site visits.
• Maintain local operating systems and client application software to current Army configuration, service pack, patch, and security standards.
• Perform desktop baseline and email troubleshooting and coordinate standard system image configuration changes.
• Install, configure, and maintain desktop applications; configure standard Army application systems and authorized commercial or government client software.
• Perform commercial hardware repair on computer systems and assist system administrators with testing of client applications and security patches.
• Create and update documentation such as continuity books and prepare technical documentation and configuration change requests.
• Use the Army Enterprise Service Desk system to create, modify, update, and resolve incident tickets; communicate clearly with technical and non‑technical users at all levels.
• Provide daily on‑site tier‑one support for installed classroom audiovisual equipment, including TEAMS video conferencing in Fires Classroom Program classrooms.

Job Requirements

• Associate’s degree in information systems/computer science or a related field, or three (3) years of technically related field experience in desktop support or network administration.
• At least two years of client support experience in a Microsoft Windows‑based environment and ability to maintain Computing Environment training as the command migrates to newer releases.
• Experience providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using Microsoft365 applications (e.g., Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, VivaEngage, Access).
• Strong troubleshooting skills and experience resolving desktop issues; knowledge of PC imaging, connectivity, remote printer setup, and troubleshooting email systems.
• Ability to diagnose and resolve computer hardware/software issues remotely and implement system security (manage passwords, establish user/group accounts, manage file permissions).
• Effective written and verbal communication skills; ability to communicate technical information to non‑technical users and work well with others.
• Understanding of LAN/WAN/Internet connectivity and advanced knowledge of TCP/IP protocols.
• Must obtain and maintain Computing Environment training for operating systems and security tools.
• Ability to lift/carry equipment up to 50pounds and support on‑site audiovisual tasks as required.

Clearance

Requires an Active SECRET Clearance

Travel

Some travel may be required

Some travel may be required

Job Type

Full‑Time

Exemption Type

Exempt

Category

Contractors

EEO STATEMENT Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non‑merit‑based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly‑owned subsidiary of Yorktown Systems Group, Inc.