Information Technologist I

Caelum Research Corporation; Fort Sill (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional development assistance

Tuition reimbursement

Job summary

Caelum Research Corporation seeks an Information Technologist I to deliver IT and knowledge management services at the U.S. Army Fires Center of Excellence, Fort Sill, OK.

You will provide client administration for Microsoft desktop and laptop systems and support on-site users across the command. Responsibilities include Intune account management, desktop image configuration, software deployment, and issue resolution.

Qualifications

• Associate’s degree or 3 years of directly related IT field experience in desktop support or network administration.
• Minimum of 2 years of client support in a Microsoft Windows-based environment.
• Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.

Responsibilities

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing local client applications and security patches.
• TCP/IP and LAN/WAN connectivity troubleshooting
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
• Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

Skills

Intune administration

TCP/IP networking

Remote support

Desktop troubleshooting

Education

Associate's degree or 3 years IT field experience

Tools

Microsoft Intune

Microsoft 365 apps

Windows OS

Job description

Position:Information Technologist I

Supported Program:U.S. Army Fires Center of Excellence

Clearance Requirement:DoD Secret

Location:On-site at Fort Sill, OK

Role Overview

We are seeking a highly skilled Information Technologist to provide Information Technology (IT) and Knowledge Management services for the Fire Center of Excellence, Fort Sill (USAFCOEFS) and its subordinate organizations. The successful candidate will provide client administration for Microsoft desktop and laptop systems.

Core Responsibilities & Technical Qualifications

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing local client applications and security patches.
• TCP/IP and LAN/WAN connectivity troubleshooting
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
• Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

Education and Experience Requirements

Candidates must meet the following education and experience. Education must be in a directly related IT discipline (e.g., Computer Science, Information Systems, Computer/Software Engineering, Management Information Systems, or Computer Forensics/Security).

• Associate’s degree OR 3 years of directly related IT field experience in desktop support or network administration.
• Minimum of 2 years of client support in a Microsoft Windows-based environment.
• Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.

Certifications

• DoD Directive 8570.01 Compliance:Must possess a current Security+ certification (or equivalent IAT Level II baseline certification).
• Computing Environment (CE):Must hold current Computing Environment MD-101 certification or equivalent.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person