Technical and Resource Support Specialist

Yorktown Systems Group; Fort Bragg (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A dedicated service provider to Government customers is looking for a Technical and Resource Support Specialist to support language and culture training programs. This role involves providing technical support, administrative assistance, and expertise in A/V equipment and information systems. The ideal candidate should have strong background knowledge in computer systems, office software, and webpage design. Travel may be required. This is a full-time position based in Fort Bragg, North Carolina.

Qualifications

• Practical knowledge of computer systems and networks.
• Ability to configure and troubleshoot hardware and software.
• Experience with managing and maintaining a website.

Responsibilities

• Support units with technical expertise and tools.
• Provide administrative and customer service support.
• Control and maintain inventory of materials and equipment.

Skills

Expertise in automation and information systems

Experience with computer peripherals

Knowledge of typical office software

Webpage design and authoring

Tools

MS Office suite

A/V equipment

HTML authoring tools

Job description

Technical and Resource Support Specialist - (CON-20-00244)

Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer’s missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer’s missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer’s goals is an effective long‑term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee’s essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor’s legal duty to furnish information. The Unconventional, LLC is a wholly‑owned subsidiary of Yorktown Systems Group, Inc.

Job Title

Technical and Resource Support Specialist

Location

(Location not specified)

Job Description

Summary:
Yorktown Systems Group is seeking a highly qualified Technical and Resource Support Specialist to support FORSCOM Language and Culture program that is creative and flexible to meet the unique instruction needs of commanders requiring language and/or culture related capabilities for their personnel. The program’s courses/training events do not have rigid Programs of Instruction (POIs) but rather use the Interagency Language Roundtable (ILR) proficiency level descriptions, as well as current theories and teaching methodologies in the fields of Second Language Acquisition (SLA) and Adult & Continuing Education, as a framework for the development of POIs, lesson plans, activities, etc.

Specific Duties

• Support includes being prepared to be on ground to support units with the appropriate level of knowledge/expertise/tools and providing guidance/ assistance to FORSCOM units to ensure continuity of effort.
• Provide customer service, administrative support, and resource/facilities functions.
• Provide support to staff and instructors with such administrative functions as copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging for supplies, training aid support and other tasks of this nature.
• Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab.
• Control and maintain an extensive inventory of materials, publications and equipment.
• Generate reports on attendance, inventories, scheduling, etc.
• Provide expertise in commonly applied automation and information systems operating principles. Excepting NEC networks, the Contractor shall administer the Local Area Network for each location that they are assigned. This includes ensuring that all information systems comply with upgrades, backups, and security requirements mandated by the local NEC.
• Install and configure internal and external in‑out devices such as scanners, printers, and keyboards.
• Provide expertise in Automated Visual (AV) technologies, general multi‑media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities and sound recording equipment and software, etc.
• Provide expertise in the installation and use of typical office software, such as the MS Office suite of products, data management program, educational and foreign language software; particularly experience with installation and use of foreign fonts.
• Provide expertise in managing and maintaining a web site, using current HTML‑based authoring tools. Configures and manages language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing and Internet distance learning program.

Job Requirements

Required Qualifications:

• Expertise in commonly applied automation and information systems operating principles. Practical working knowledge of computer systems, hardware and software, networks and the ability to configure and troubleshoot the hardware and software. Ability to administer a Local Area Network (LAN) and comply with all upgrades, data back‑ups, and security requirements mandated by the local COR and/or the Network Enterprise Center (NEC) at each military installation.
• Expertise in the setup, installation, and use of computer peripherals, Audio/Visual (A/V) equipment, general multi‑media equipment, interactive whiteboards and touchscreens, DVD/CD burners, scanners, printers, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, sound recording equipment and software, etc.; and ability to teach others how to operate equipment as required.
• Expertise in the installation and use of typical office software, such as the MS Office suite of products, data management programs, educational and foreign language software; particularly experience with installation and use of foreign fonts. Ability to review and test software packages for potential use in projects and operations. Ability to stay up to date on computer technology and recommend upgrades and new equipment to the COR, as necessary.
• Expertise with authoring software to include: the ability to design webpages for web‑based lessons, develop and use templates, import audio and video media, creating hyperlinks and linking sound files, editing technological aspects of lessons, creating navigation tools and strategies, manipulating foreign fonts and using font development software, developing keyboard layouts for foreign fonts when necessary. Assist all staff, teachers and students with computer/technology and related technological issues.
• Expertise in managing and maintaining a web site, using current HTML‑based authoring tools, configuring and managing language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing and Internet distance learning programs.

Clearance

Required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation.

Travel

Required to travel CONUS and OCONUS (Hawaii, Alaska, and US Territories).

Some travel may be required.

Job Type

Full‑Time

Exemption Type

Exempt

Category

Contractors

EEO STATEMENT

Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non‑merit‑based factor, or other characteristics protected by law. As part of the company’s equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly‑owned subsidiary of Yorktown Systems Group, Inc.