Information Systems Tech: Network & Help Desk Specialist

McPherson Center for Health; McPherson, Northern (KS, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

MASA medical transportation

Health Savings Account

Flexible Spending Account

Identity protection

Hospital indemnity

Life insurance

LTD/STD

Voluntary life & AD&D

403(b) retirement plan

Earned Time Off

Job summary

McPherson Center for Health is seeking an Information Systems Tech to maintain the health of the computer network infrastructure and support staff with tier I help desk services. The role covers network security, device deployment, AD account management, and EHR-related issue escalation.

The position requires flexible hours, on-call rotation, and collaboration with clinical staff to ensure reliable information systems and patient data protection.

Qualifications

• High school diploma or GED required; professional certifications as appropriate.
• Practical understanding of scripting (PowerShell, VB, and/or batch).
• Knowledge of MS Office and Windows; strong customer service mindset.

Responsibilities

• Set up, patch, and deploy PCs, applications, printers, scanners, and mobile devices.
• Connect networked devices to wired/wireless networks and troubleshoot basic networking issues.
• Manage new employee user accounts in Active Directory, domain architecture, badging software, and software-specific accounts.
• Triages and manages help desk tickets and user support requests.
• Provide Tier I problem resolution and routine troubleshooting per SLAs.
• Perform complex software/hardware troubleshooting, patches, and reinstallations per standards.
• Communicate frequently during issue resolution and follow through to closure.
• Be on-call for after-hours system support (cell phone notification).
• Collaborate with Nurse analysts to identify EHR issues and escalate tickets as needed.
• Identify system modifications to reduce user problems and improve processes.
• Analyze situations, evaluate alternatives, and implement solutions within standards.
• Interpret guidelines and adapt processes to changing circumstances.
• Non-routine analysis and research may be required; may act as resource to others.
• Other duties as assigned.

Skills

PowerShell scripting

VB scripting

Batch scripting

Networking basics

Customer service

Windows OS

Education

High school diploma/GED

Job description

McPherson Center for Health is seeking an Information Systems Tech to maintain the health of the computer network infrastructure and support staff with tier I help desk services. The role covers network security, device deployment, AD account management, and EHR-related issue escalation.

The position requires flexible hours, on-call rotation, and collaboration with clinical staff to ensure reliable information systems and patient data protection.