Information Systems Support (Fully Remote)

Confidential; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Confidential is seeking a fully remote IT Support Specialist to help manage devices, access controls, and Tier 1/2 tickets within an international team. You will verify requesters, maintain records, and escalate complex issues according to security standards.

This role offers location independence with exposure to a diversified global business and team offsites. Strong communication and precise documentation are essential to protect data and ensure smooth IT operations.

Qualifications

• Prior IT support desk experience with defined Tier 1/2/3 processes.
• Hands-on expertise with managed devices, user permissions, and troubleshooting.
• Strong communication, documentation, and security awareness.

Responsibilities

• Support managed devices, access controls, and Tier 1/2 support tickets.
• Maintain accurate records and escalate complex issues appropriately.
• Verify requesters and follow security standards for access changes.

Skills

Managed devices

User permissions

Troubleshooting

Security awareness

Communication

Documentation

Job description

• Support managed devices, access controls, and Tier 1/2 support tickets.
• Maintain accurate records and escalate complex issues appropriately.
• Verify requesters and follow security standards for access changes.

Requirements:

• Prior IT support desk experience with defined Tier 1/2/3 processes.
• Hands-on expertise with managed devices, user permissions, and troubleshooting.
• Strong communication, documentation, and security awareness.
• Fully remote role with flexible location independence.
• Exposure to a diversified international group and team offsites.

Confidential

This is a diversified international business group operating across multiple industries. The company maintains a fully remote, international team with a focus on secure and efficient IT operations.