Information Specialist (Two Vacancies - Temporary)

State of South Carolina; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement and savings plan options

Paid vacation and sick leave

Job summary

State of South Carolina at Midlands Technical College Harbison Campus seeks a customer service professional to assist students and staff. You will handle inquiries via phone, in person, and email, register students, and process payments with accuracy and empathy.

You will communicate program details clearly, support enrollment management, and adapt to various campus locations, including weekend events. Strong written and verbal communication are essential.

Qualifications

• Must absorb a large amount of detailed information and apply knowledge quickly.
• Willing to work at any campus or location as needed, including weekend events.
• Associate degree with 2 years of relevant customer service experience, or a high school diploma with 3 years of relevant customer service experience.

Responsibilities

• Provides superior customer service support to internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Education

Associate degree

High school diploma

Tools

Colleague

MS Office Suite

Job description

Job Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Job Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

This position will be located on Midlands Technical College Harbison Campus

Minimum And Additional Requirements

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills:

• Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.
• Must be willing and able to work at any campus or location as needed (including weekend events).
• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

Preferred Qualifications

• Experience with Colleague
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.