Enrollment & Student Services Specialist

State of South Carolina; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement and savings plan options

Paid vacation and sick leave

Job summary

State of South Carolina at Midlands Technical College Harbison Campus seeks a customer service professional to assist students and staff. You will handle inquiries via phone, in person, and email, register students, and process payments with accuracy and empathy.

You will communicate program details clearly, support enrollment management, and adapt to various campus locations, including weekend events. Strong written and verbal communication are essential.

Qualifications

• Must absorb a large amount of detailed information and apply knowledge quickly.
• Willing to work at any campus or location as needed, including weekend events.
• Associate degree with 2 years of relevant customer service experience, or a high school diploma with 3 years of relevant customer service experience.

Responsibilities

• Provides superior customer service support to internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Education

Associate degree

High school diploma

Tools

Colleague

MS Office Suite

Job description

State of South Carolina at Midlands Technical College Harbison Campus seeks a customer service professional to assist students and staff. You will handle inquiries via phone, in person, and email, register students, and process payments with accuracy and empathy.

You will communicate program details clearly, support enrollment management, and adapt to various campus locations, including weekend events. Strong written and verbal communication are essential.