Information Specialist III - Sheriff's Office (Duluth) (Promotional) Duluth

St. Louis County, MN; Duluth (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

The St. Louis County Sheriff's Office is looking for an Information Specialist III for the Civil Process Division in Duluth, MN. The role involves interacting with the public and ensuring timely processing of civil documentation.

Successful candidates will demonstrate strong multitasking abilities, attention to detail, and familiarity with legal records and terminology. This position offers opportunities for professional growth within a supportive environment.

Qualifications

• Three years as an Information Specialist I or Office Assistant required.
• Five years full-time paid clerical experience or equivalent education.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

Responsibilities

• Interact with public and agencies by phone, email, and in-person.
• Enter and update complex civil processes per judicial deadlines.
• Oversee mortgage foreclosure sales and post-sale processes.

Skills

Computer operating systems

Word processing software

Customer service

Education

Permanent status as an Information Specialist II or equivalent experience

Job description

St. Louis County Sheriff's Office is seeking an Information Specialist III to join the Civil Process Division at the St. Louis County Courthouse in Duluth, MN. This position requires independent work, multitasking in a high‑demand environment, and thorough attention to detail while collaborating effectively with team members.

Responsibilities

• Routinely work and interact with the public and partner agencies by phone, email, and in person.
• Enter and regularly update complex civil processes in accordance with judicial and statutory deadlines.
• Oversee weekly mortgage foreclosure sales and post‑sale processes.
• Communicate with deputies assigned to the Civil Division, ensuring proper and timely service of process.
• Assist current employees with civil process request intake requirements and questions.
• Maintain a professional, accurate, and efficient office records management system.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

An employee in this class performs specialized information processing and customer service functions requiring experienced judgment to analyze and resolve operational issues and respond appropriately to service demands. Duties include explaining department regulations, policies and procedures, communicating work‑related judgments and decisions to customers, and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, databases, etc., in accordance with standard procedures requiring experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.

Work Environment Factors

CONSTANT: Near and mid‑range vision; visual accommodation; hearing within 20 feet; grip; pinch and hand dexterity.

FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others.

OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Minimum Qualifications (Pass/Fail)

• Permanent status as an Information Specialist II; OR three (3) years as an Information Specialist I or an Office Assistant; OR five (5) years full‑time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.
• Demonstrated ability to operate personal computer‑based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

Preferred Qualifications

• Thorough working knowledge of legal records and terminology.

Essential Functions

The essential functions for this position are listed under the “Illustrative Examples of Work” on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.

Veteran Preference

• Veteran: DD214 noting character of service.
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate (eligible only if Veteran is unable to qualify because of the disability).
• Spouse of Deceased Veteran: DD214, marriage certificate and death certificate.

Physical‑Medical Standards

Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

Background Check

Applicants selected for appointment may be subject to a background investigation.

Probationary Period

Appointees must successfully complete a twelve‑month probationary period prior to being certified for permanent employment.

Non‑Discrimination

St. Louis County is an equal opportunity and veteran‑friendly employer.