INFORMATION SERVICES TECHNICIAN II

Governor of Illinois; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

The State of Illinois seeks IT support personnel to provide technical assistance across multiple platforms, ensuring operational efficiency in IT operations. This role offers an opportunity to develop skills within a diverse team, while engaging in various technological challenges. Applicants must possess a solid foundation in Microsoft products and IT support, along with an ability to lift equipment when needed.

Benefits

Competitive Group Insurance benefits including health, life, dental, and vision plans

Flexible work schedules

Paid vacation time

Paid sick time

Paid parental leave

Qualifications

• Working knowledge of IT concepts and troubleshooting.
• Requires skills equivalent to completion of 2 years in relevant education.
• Experience with Dell, HP, and Lenovo laptops/desktops for 2 years.

Responsibilities

• Provides Tier 2 technical support to users via various methods.
• Maintains operational availability of technology systems.
• Monitors server health and performs hardware repairs.

Skills

Microsoft products

Azure Cloud fundamentals

troubleshooting

Education

2 years of college in information systems or computer science

Tools

Microsoft Office 365

Microsoft Teams

Job description

Agency: Board of Elections
Closing Date/Time: June 16th, 2025
Anticipated Starting Salary: $4,216.00 - $5,417.00 per month
County: Sangamon
Number of Vacancies: 2

The SBE is a non-code agency.

All applicants who want to be considered for this positionMUSTapply electronically through theillinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through theSuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

As a State of Illinois employee, you receive a comprehensive benefits package including:
• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13 paid holidays per year
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link:https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Work Hours:8:00 - 4:30 PM Monday - Friday
Work Location:2329 S. MacArthur Blvd, Springfield IL 62704
Agency Contact:[e-mail]
Posting Group:Science, Technology, Engineering & Mathematics

Functional Statement

Under the supervision of the IT Operations Team Lead, provides hardware and software support to end users and assist with the management of agency server and infrastructure.

Essential Function 1

Provides Tier 2 technical support to on-site and remote users via phone, screen sharing or remote access tool, email, and ticketing system. Maintains the operational availability of all technological resources, including, but not limited to: workstations, servers, printers, Data Communication equipment, audio visual equipment. Troubleshoots at a tier 2 level all end user issues related to software applications, hardware, network, VPN technologies and telecommunications systems. Follows standard Service Desk operating procedures; accurately logs all Service Desk tickets using the defined tracking software. Provides support and training to end users enrolled in Microsoft Office 365 including, Microsoft Office, Microsoft Teams, Teams calling, OneDrive, Internet/intranet applications, and other software; Troublshoots end user issues and provides recommendations on how to improve end user experience and efficiency.

Essential Function 2

Image all new desktops and laptops. Has primary responsibility for the maintenance of Active Directory user accounts; establishes new user accounts, unlocks AD user accounts, manages AD, NTFS, and share permissions, ensures compliance with agency departing employee policy and other user account policies.

Essential Function 3

Monitors server health and investigates issues with performance and access; performs repairs to desktop computers, servers, and other hardware; assists IT System Administrator with server infrastructure installs and upgrades; has primary responsibility for working with vendors for equipment repair and replacement. performs software maintenance on servers and other infrastructure at the direction of the IT System Administrator and IT Operations Team Lead. Working after hours and on the weekend will be necessary to perform patching and security updates.

Essential Function 4

Manage agency's Microsoft Teams calling and messaging infrastructure including, but not limited to; creating new or modifying extensions, phone numbers, call queues, running call reports in Microsoft Teams portal or Power BI.

Essential Function 5

Creates and maintains documentation associated with job duties; assists with the creation of network diagrams, server documentation, passwords, etc.

Essential Function 6

Develops knowledge and skill in information technology through self-study, consultation with IT staff and formal coursework.

Essential Function 7

Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications 1

Requires working knowledge in Microsoft products and Azure Cloud fundamentals, knowledge of information technology concepts and utilization, and the ability to independently troubleshoot and remediate IT issues

Minimum Qualifications 2

Requires skill and mental development equivalent to completion of 2 years of college in the fields of information systems or computer science

Minimum Qualifications 3

Independently lift 20lbs or more

Minimum Qualifications 4

Requires two years of experience with Dell, Hp and Lenovo laptops and desktops.

Preferred Qualifications 1

The following is highly preferred:

CompTIA A+
CompTIA Network+
Cisco Certified Network Associate (CCNA) Microsoft Office 365 certifications, Microsoft Azure Associate.
Advance understanding of Windows 11. Familiarity with Microsoft Azure.

Employment Condition 1

Mandatory overtime may be required; travel (< 2 weeks/year) may be required.

The State Board of Elections welcomes all and promotes workplace diversity. It is our individual traits, character, and experiences that make each of us special and unique. It is only when we bring that individualism together and work as a diverse team that we thrive. There is no place for discrimination based on race, religion, culture, sexual identity or orientation, age, or disability at the State Board of Elections.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of theIllinois.jobs2web.comhomepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of theIllinois.jobs2web.comhomepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid

Non-State employees: onIllinois.jobs2web.com– click “Application Procedures” in the footer of every page of the website.