Police Records Technician

Cobb County Government; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

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Job summary

Cobb County Government seeks a Records Clerk for the GCIC Unit in the Central Records Division. The role involves processing police reports, data entry, and customer service duties in a 24/7 environment with three shifts.

Qualified applicants must have a high school diploma or GED, plus GCIC/NCIC operator certifications (or ability to obtain within 6 months). Strong attention to detail is essential.

Qualifications

• High school diploma or GED required; 6 months clerical experience.
• GCIC Basic Operator and NCIC Basic Operator certifications required or obtainable within 6 months.
• Ability to perform data entry with accuracy and proofreading skills.
• Strong customer service and records management abilities.

Responsibilities

• Receive, review, process police reports and documents; enter data into databases.
• Operate GCIC/NCIC terminals to retrieve and relay information to officers and agencies.
• Answer phones, greet visitors, provide department information and referrals.
• Process requests for records, verify identity, and ensure confidentiality.
• Process payments and balance cash drawer; maintain related records.
• Ensure compliance with all applicable codes, laws, and procedures.
• Prepare forms and route documents; coordinate with other departments.

Skills

Data entry

Customer service

Records management

Clerical work

Typing speed

Education

High school diploma or GED

Tools

GCIC Terminal

NCIC Terminal

Word processing

Spreadsheet

Database

Job description

This unit operates 24 hours a day, 7 days a week, 365 days a year, with three shifts: Day Shift (7:00 a.m. – 3:00 p.m.), Evening Shift (3:00 p.m. – 11:00 p.m.), and Morning Shift (11:00 p.m. – 7:00 a.m.). This position is located within the Cobb County Police Department’s GCIC Unit in the Central Records Division.

This position requires completion of a data entry and proofreading skills testing to move forward in the hiring process. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet the qualifications for this position. Skills testing must be completed within three business days. Please note, failure to complete the assessment will disqualify you from consideration for this position

• Receives, reviews, prepares and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc.: verifies, completes and/or codes required information; enters information into department databases; updates database information; creates new files and purges old data as appropriate; and maintains copies in department files.
• Utilizes Georgia Crime Information Center and National Crime Information Center terminals: conducts background and criminal history checks; enters information regarding tags, driver's licenses, warrants, missing persons, and stolen property; and obtains, retrieves and relays information to police officers, detectives, other law enforcement or other staff as requested.
• Performs general customer service functions: answers telephones; greets customers and visitors; provides assistance, requested documents and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages.
• Processes requests for records and reports: receives requests from courts, law enforcement personnel or agencies, victims and the general public; retrieves police and incident reports; determines confidentiality of requested document and report; verifies identities and assures authority of individuals to receive confidential information; establishes quantity of information requester is authorized to receive; forwards and/or mails accordingly; and ensures reports are provided in a timely manner.
• Processes payments for documents: accepts payments and records receipt of same; balances cash drawer; and maintains related documentation.
• Ensures all activities are in compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.
• Prepares or completes various forms, reports, correspondence, or other documents.
• Receives various forms, reports, correspondence, policies, procedures, manuals, reference materials, or other documentation: reviews, completes, processes, forwards or retains as appropriate.
• Communicates with supervisor, other County departments and employees, the public, attorneys, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, email, or other software: and operates general office or other equipment as necessary to complete essential functions.
• Performs other clerical tasks such as processing incoming and outgoing mail, making copies, sorting, collating, distributing, and/or shredding various reports and documents.
• Performs other related duties as required. Performs other related duties as assigned.

Minimum Qualifications

High school diploma or GED; six (6) months of experience in clerical and general office work or a related field.Must possess (or obtain within 6 months of hire) and maintain the following certifications: GCIC Basic Operator and NCIC Basic Operator.

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements

Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.