Information & Referral Specialist

Old Colony YMCA; Brockton (MA); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Great work/life balance

Generous PTO policies

401K plan

Job summary

Old Colony YMCA is seeking an Information & Referral Specialist to provide information to consumers in response to service and eligibility inquiries. The role supports older adults and individuals with disabilities, ensuring access to information and coordination of services.

You will assess health and functional status, develop care plans, coordinate services, and participate in care planning for community-based supports, including determining needs for long-term care.

Qualifications

• Bachelor's degree in social work or related field preferred; licensure if applicable.
• Minimum two years' professional experience caring for people 65 and older.
• Strong written and verbal communication; ability to interview clients.
• Ability to work effectively in an interdisciplinary team.
• Proficient with Microsoft Office and related software.

Responsibilities

• Assess health and functional status of members.
• Develop community-based care plans and service packages.
• Contribute to a member's ICP and care coordination.
• Arrange, coordinate, and monitor provision of services.
• Assist in determining need for institutional and community long-term care.

Skills

Communication

Computer skills

Microsoft Office

Interdisciplinary teamwork

Interviewing

Education

Bachelor's degree in social work

LSW licensure or higher

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc.

OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission:

Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

We are seeking an Information & Referral Specialist to provide information to our consumers in response to service and eligibility inquiries.

What You'll Do

• Assess the health and functional status of members
• Develop community- based care plans and related service packages
• Participate in the development of a member's Individual Care Plan (ICP)
• Arrange, coordinate, and monitor the provision of appropriate members
• participate in the determination of a member's need for institutional and community long term care services

What You'll Bring

• Your passion for helping others and desire to make a difference.
• Bachelor's degree in social work or related field highly preferred; current licensure if appropriate
• Minimum of two years' professional experience in the care of people 65 and older
• Current Social Work license (LSW) or higher preferred
• Working knowledge of social, emotional, and physical process of aging
• Ability to obtain information of a personal nature through interviews
• Ability to gain and hold the confidence of clients and their families
• Draw appropriate conclusions and make recommendations
• Knowledge and skill necessary to work successfully within an interdisciplinary team
• Excellent written and verbal skills.
• Excellent computer skills.
• Proficient with Microsoft Office Suite or related software.

What You'll Get

• The ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.

OCES is an open, welcoming organization that respects our diversity.