Information & Communications Technology (ICT) Technician

CHEER, INC.; Georgetown (DE); On-site; USD 28,000 - 39,000; Full time

Job summary

CHEER, INC. is seeking an ICT Technician to provide ground-level, on-site technology support across Sussex County locations. You will set up and troubleshoot hardware, manage software, and coordinate with our IT vendor to keep systems running smoothly.

The role requires travel between centers, basic IT skills, and the ability to lift equipment. This full-time, hourly position offers meaningful work supporting staff and seniors.

Qualifications

• High School Diploma or equivalent required.
• Basic computer training or relevant experience preferred.
• Familiar with Windows-based environments and Microsoft 365.
• Physically able to lift up to 50 lbs and travel between locations.

Responsibilities

• Respond to Help Desk requests and provide on-site support across CHEER locations.
• Coordinate with contracted IT provider to resolve issues promptly.
• Set up and troubleshoot desktops, laptops, tablets, printers, and other equipment.
• Install software and configure new devices; perform password resets as needed.
• Maintain inventory and manage spare parts; document equipment status.
• Support AV systems for meetings and events.
• Travel between CHEER locations as required.
• Document work performed and escalate to IT vendor when needed.
• Ensure cybersecurity measures are in place and assist with upgrades.

Skills

Troubleshooting

Independence

Communication

Travel readiness

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft 365

Job description

INFORMATION & COMMUNICATIONS TECHNOLOGY (ICT) TECHNICIAN

Position:Information & Communications Technology (ICT) Technician

Location: Georgetown, DE

Job Id:225

# of Openings:1

SUMMARY DESCRIPTION

The primary focus of this position is to provide in-person, ground-level support for the day-to-day technology needs across all CHEER locations. This includes hardware setup, software support, AV troubleshooting, printer maintenance, and coordination with CHEER’s contracted IT service provider. The ICT Technician ensures basic technology functions smoothly and efficiently, enabling uninterrupted services for staff and seniors.

ESSENTIAL DUTIES & RESPONSIBILITIES

This list represents the core duties and responsibilities of the position but is not exhaustive:

• Respond to Help Desk requests and provide on-site technical support across CHEER’s multiple locations.
• Coordinate and communicate closely with contracted IT provider to ensure timely resolution of issues.
• Set up, maintain, and troubleshoot desktop computers, laptops, tablets, printers, televisions, phones, and other tech equipment.
• Install and update software, perform basic password resets, and configure new or replacement devices.
• Maintain inventory of technology assets, order and replace toner, manage spare parts, and document equipment status.
• Support AV systems for meetings and events (projectors, microphones, displays, etc.).
• Install and run basic network cabling; terminate and test Ethernet connections.
• Ensure all software products are functional and up to date on user machines.
• Provide basic end-user training and create simple instructions as needed.
• Document work completed and elevate complex issues to the IT vendor as necessary.
• Travel between other locations to include centers, offices, and administrative offices as needed.
• Must be able to lift, climb, crawl, and access tight spaces to perform technical work.
• Participate in tech upgrades and site rollouts.
• Ensure cybersecurity measures are in place to protect data.
• Assist with IT infrastructure upgrades and improvements.
• Document technical procedures and solutions.
• Other duties as assigned.

CONTACTS

• Primary contacts include:
• Contracted IT Provider
• Public

KNOWLEDGE, SKILLS &ABILITIES

• High School Diploma or equivalent required.
• Basic computer training or relevant experience preferred.
• Familiarity with Windows-based environments, Microsoft 365, and general software installation.
• Strong troubleshooting ability with technology issues such as printers, displays, phones, and connectivity.
• Physically able to lift and move equipment (up to 50 lbs.), crawl under desks, and work on ladders.
• Comfortable working independently across multiple locations.
• Ability to clearly read and write emails, reports, and instructions.
• Valid driver’s license required; must complete Delaware Defensive Driving Course.
• Reliable transportation for daily travel.
• Ability to remain calm, friendly, and service-oriented with all staff and external vendors.

REPORTING

This position reports directly to the Chief Operating Officer

PRIMARY WORKLOCATION

This position is based out of the CHEER Community Center but will require frequent travel to other CHEER locations across Sussex County.

WORK HOURS

8:00 AM to 4:30 PM with a 30-minute midday break. Extended hours, evening, and weekend work may occasionally be required to support programs, events, or technical emergencies.

EMPLOYMENT STATUS

Full-Time, Hourly, Non-exempt.

BENEFIT ELIGIBILITY

Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) R etirement Plan with company match. P aid time off (P TO ), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost.

SUSSEX COUNTY’S LEADING SENIOR SERVICES PROVIDER