Information Associate

Inside Higher Ed

Columbus (OH)

On-site

USD 22,937 - 29,990

Full time

14 days+

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Job summary

A higher education media company in Columbus, Ohio is seeking an Information Associate to manage customer requests and provide superior communication. The ideal candidate will have experience in customer service and strong organizational skills. This full-time role offers a salary range of $16.65 - $21.77 based on experience and education.

Qualifications

One year experience in customer service or communications.
6 months experience in operation of computer and related peripheral equipment.
3 months experience in information research & analysis.

Responsibilities

Receives requests and determines the appropriate course of action.
Communicates information to appropriate units and customers.
Monitors facility controls and alarms.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Job Title:Information Associate

Department:Student Life | Service2Facilities

Job Description

The Information Associate receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service. Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures; communicates information to appropriate operating units and customers; coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc., and nonemergency situations in accordance to all appropriate procedures; answers calls, e-mails, letters, etc.; monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures; performs prescribed follow-up action to ensure issues are resolved to completion and all other parties are appropriately informed; receives and inputs service requests into appropriate data management systems; facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery; issues temporary identification cards as required and according to appropriate procedures; participates in providing direction, guidance and mentors student staff; days may vary and are subject to change as dictated by operational need; this position is Classified Civil Service, is not exempt from overtime, and is paid biweekly.

Qualifications

Required: Per CCS Specs. One year experience in customer service or communications, including analyzing & interpreting information; 6 mos. experience in operation of computer and related peripheral equipment; 3 mos. experience in information research & analysis.

Desired: Experience working in facilities management or facilities operations environment; valid driver license; at least 1 year experience working in a customer call center; excellent written and oral communication, organizational, and customer service skills; experience using Microsoft office production software and integrated work order management systems.

Compensation

Additional Information:

The pay range for this postion is $16.65 - $21.77 based on education and experience.

Career Roadmap Information

Function: Sales and Customer Service

Subfunction: Customer Service

Career Band: Technical

Career Level: T2

Location:Lincoln Tower (0271)

Position Type:Regular

Scheduled Hours:40

Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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