Information Aide

University of Rhode Island; Kingston (RI); On-site; USD 49,000 - 53,000; Full time

Job summary

The University of Rhode Island, located in Kingston, seeks an Information Aide to independently provide a broad spectrum of informational services to students, staff, and the public. You will assess needs, perform research and direct inquiries to appropriate resources while maintaining accurate records.

In this calendar-year, full-time role you will maintain up-to-date information, handle routine clerical tasks, and collaborate with departments to support public information initiatives with

Qualifications

• Knowledge of state government and assigned services and programs.
• Ability to perform information research and analysis.
• Ability to handle routine clerical tasks and maintain effective working relationships.

Responsibilities

• Assess client/customer information needs and provide informational services.
• Interact with clients, customers, officials, the public, and employees to provide information.
• Perform a variety of clerical tasks including typing, filing, record keeping, and money/fee collection.
• Maintain currency of relevant information and resources for the unit.

Skills

Information research

Client assessment

Referral services

Resource maintenance

Keyboard skills

Clerical tasks

Public interaction

Education

High school diploma

Job description

Information Aide

Posting Number: CS02308

FTE:

FLSA:

Pay Rate:

Salary Range: $48,771 - $53,059

Pay Grade Level: Grade 315

Union: ESP-URI/NEARI (Educational Support Professionals)

Status: Calendar Year, Full-time, Permanent

Department: Dean Arts & Sciences

Campus Location: Kingston

Duties and Responsibilities

• GENERAL STATEMENT OF DUTIES: To independently provide a broad spectrum of substantive, authoritative and technical information through assessment of client/customer needs, research/analysis and resource evaluation; and to do related work as required.
• SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgment; work is periodically reviewed for satisfactory performance and conformance with instructions, guidelines and final objectives.
• SUPERVISION EXERCISED: May supervise assigned staff.
• To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation.
• On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services.
• To make initial determinations of information required and provide appropriate referral and/or resources or services available.
• To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests.
• To maintain currency of relevant information and resources available directly related to the function of the unit or the services provided.
• As required, to perform a variety of generic clerical tasks including typing, filing, record keeping, money and fee collection, etc.
• To do related work as required.

Required Qualifications

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGE, SKILLS AND CAPACITIES: A working knowledge of state government, and assigned services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of information research and analysis, client/customer information assessment, referral and material distribution and resource maintenance and preparation; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to perform routine clerical tasks; the ability to establish and maintain effective working relationships with clients, customers, superiors and the public; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

EDUCATION: Such as may have been gained through graduation from a senior high school; and

EXPERIENCE: Such as may have been gained through some employment in a responsible clerical position which involved dealing with the public, customers or clients.

OR: any combination of education and experience that shall be substantially equivalent to the above education and experience.

Posting Date

09/09/2026

Closing Date

09/18/2026

Special Instructions to Applicants

Full-Time, 35 hrs., Calendar Year

A generous benefits package including a tuition waiver for CCRI, RIC, and URI for the successful candidate, spouse, and dependents (if applicable) based on current education. paid time off, paid state holidays, and a mandatory retirement plan are also available in addition to many other types of benefits.

To learn more about the benefits package, please visit: https://www.exploreemployeebenefits.ri.gov/

URI is unwavering in its commitment to equal opportunity, community, equity, and diversity. In furtherance of its mission to serve and support all learners as the state's public flagship university, URI continues to expand efforts to recruit and retain a broadly representative workforce as well as to regularly evaluate the effectiveness of those efforts.

All employment decisions, including hiring, are made without regard to protected status. Qualified individuals with disabilities may request a reasonable accommodation by contacting the URI benefits office at 401-874-2416. For TTY assistance, contact R.I. Relay Services at 711.

For positions covered by a collective bargaining agreement, the search process may be subject to applicable bargaining unit procedures.

The successful candidate will be subject to a pre-employment criminal background report paid for by the University.