Informatica Support Lead: Incident & Uptime Champion
Smart IT Frame LLC
14 days+
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Job description
Responsibilities
- Primary Technologies - Informatica PC Application Platform experience
- Hands‑on experience with end‑to‑end monitoring, troubleshooting, and stability of all Informatica jobs across Prod and Non‑Prod environments
- Lead major incident triage calls for critical ETL failures
- Oversee daily health checks for failures and performance degradation
- Assist in application upgrade of the environment
- Coordinate with development team for fixing failures
- Coordinate with QA team on data validation failures
- Support production release and deployment process
- Incident and problem management
Tools
- Ticketing systems: ServiceNow, Jira
- Monitoring tools
- Version control basics: Git / SVN for migration scripts
Monitoring Maintenance
- Proactively monitor Informatica environments for uptime and performance
- Execute scheduled health checks and housekeeping tasks
- Assist users with access issues, report failures, and portal navigation
- Manage user provisioning and security roles
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