Informatica MDM Support Lead - 8+ Years - Fulltime - Remote

Mastek; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Mastek seeks an experienced Informatica MDM Support Lead to oversee offshore operations, coordinate support analysts, and ensure SLAs for MDM, CDI, and CDQ applications. You will guide incident, change, and problem management while driving data quality and dashboards for stakeholders.

The role emphasizes leadership of offshore teams, collaboration with onsite SMEs, and delivering timely production support and enhancements in a dynamic data landscape.

Qualifications

• Hands-on experience with Informatica MDM.
• Experience with IDMC CDI and CDQ.
• Experience managing maintenance engagements.

Responsibilities

• Lead offshore support team activities.
• Manage incident, problem, and change management processes.
• Coordinate production support and enhancement activities.
• Monitor application performance and data quality metrics.
• Manage support queues and prioritization.
• Conduct root cause analysis and implement preventive actions.
• Collaborate with onsite SME and business stakeholders.
• Prepare support dashboards and status reports.

Skills

Informatica MDM

IDMC CDI/CDQ

Incidents & Changes

ITIL knowledge

Troubleshooting

Tools

Informatica CLAIRE

Cloud data platforms

Job description

Informatica MDM Support Lead

Role Summary

The Offshore MDM Support Lead will oversee day-to-day support operations, coordinate support analysts, and ensure adherence to service levels for MDM, CDI, and CDQ applications.

Key Responsibilities

• Lead offshore support team activities.
• Manage incident, problem, and change management processes.
• Coordinate production support and enhancement activities.
• Monitor application performance and data quality metrics.
• Manage support queues and prioritization.
• Conduct root cause analysis and implement preventive actions.
• Collaborate with onsite SME and business stakeholders.
• Prepare support dashboards and status reports.

Required Skills

• Strong experience with Informatica MDM.
• Hands-on experience with IDMC CDI and CDQ.
• Experience managing support and maintenance engagements.
• Knowledge of ITIL processes.
• Strong troubleshooting and analytical skills.

Preferred Skills

• Experience with Informatica CLAIRE.
• Experience leading offshore support teams.
• Exposure to cloud-based data management platforms.