Infor WFM / Clinical Scheduling Manager

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Penn Medicine in Philadelphia is seeking an IT Manager for Infor WFM / Clinical Scheduling. The role leads cross-functional teams and oversees the development and delivery of innovative scheduling solutions within a leading academic medical center.

You will mentor staff, define system requirements, and coordinate vendor releases while ensuring security and data integrity across clinical operations.

Qualifications

• HS diploma or equivalent required; 7+ years IT experience with 5+ years in healthcare IT.
• Bachelor's degree preferred; professional certifications encouraged.

Responsibilities

• Manages project teams through the project management life cycle to keep tasks on track.
• Defines analytical and technical requirements, objectives and solution sets for app enhancements.
• Oversees day-to-day operations of the assigned application team, mentoring staff and coordinating communications.
• Coordinates development of new functionality, testing, vendor releases and system upgrades.
• Develops change management procedures and maintains all policies for assigned applications.
• Defines system requirements and creates data models for build, configuration, and data integrity.
• Communicates changes to internal departments and documents configurations and enhancements.

Education

HS diploma

Bachelor's degree (Preferred)

Tools

Infor WFM Time & Attendance and Scheduling

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: IS-Corporate Applications
• Location: Remote based out of Philadelphia, PA
• Hours: 8hr Days

Summary

Infor WFM / Clinical Scheduling - Manager will be responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.

Experience with the following is desired:

• Infor WFM Time & Attendance and Scheduling
• Clinical Operations Scheduling

Responsibilities

• Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
• Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
• Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.
• Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
• Develops the change management procedures and protocols for the department
• creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
• Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
• Delivers customer service to IS clients seamlessly across system boundaries.
• Ensures safety, confidentiality and security of all data.

Credentials

• IT Vendor certification preferred

Education or Equivalent Experience

• HS diploma (Required) OR 7+ years relevant IT Experience; 5 years in healthcare IT
• Bachelors degree (Preferred) OR 5+ years Relevant IT experience; 3 years in healthcare IT OR 2+ years relevant IT experience; 3 years in healthcare

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.