Ambulatory Workforce and Access Operations Consultant

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 120,000 - 170,000; Full time

Job summary

Penn Medicine is a leading academic medical center dedicated to patient care, research, and education. The Ambulatory Workforce and Access Operations Consultant role partners with leaders to design, implement, and sustain ambulatory workflows and staffing models that improve access, efficiency, and patient experience.

The role requires a BA/BS and 5+ years of healthcare operations experience, with a focus on ambulatory care, workforce planning, and performance improvement.

Qualifications

• Bachelor of Arts or Science required.
• 5+ years of progressively responsible healthcare operations experience required.
• Experience in ambulatory care operations, patient access, workforce planning, healthcare consulting, practice management or performance improvement preferred.

Responsibilities

• Lead analyses and drive implementation of standardized ambulatory workflows.
• Develop staffing models and productivity recommendations.
• Manage large-scale ambulatory transformation initiatives.
• Create reports and dashboards to support decisions.
• Engage stakeholders and advise ambulatory leaders.
• Manage multiple complex projects with timelines and risks.

Education

Bachelor of Arts or Science

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• The Ambulatory Workforce and Access Operations Consultant serves as a strategic advisor and operational leader supporting centralized registration front end workflows, ambulatory access, workforce planning and optimization and practice transformation initiatives across a large, complex ambulatory network.
• Reporting to the Director, Ambulatory Workforce and Access Operations, the Consultant partners with operational, clinical, and executive entity leadership to design, implement, and sustain initiatives that improve patient access, workforce planning and utilization, operational efficiency, and service excellence.
• The Consultant leads complex analyses, develops recommendations, manages large-scale projects, and drives implementation of standardized ambulatory workflows and staffing models.
• This role serves as a subject matter expert in ambulatory practice operations, workforce planning, patient access, registration workflows, scheduling optimization, and performance improvement.
• The Consultant utilizes data, process improvement methodologies, and stakeholder engagement strategies to support enterprise goals related to access, central registration, clinical and non-clinical workforce effectiveness, and financial performance.

Responsibilities

• Ambulatory Access & Registration Operations
• Support the development and implementation of centralized registration, check-in, and check-out models across ambulatory practices.
• Analyze operational workflows and identify opportunities to improve patient access, throughput, and service delivery.
• Partner with operational leaders to standardize registration, scheduling, and patient access processes.
• Monitor performance metrics related to registration accuracy, patient wait times, scheduling efficiency, and patient experience.
• Assist in evaluating and implementing best practices related to mobile arrival, virtual check-out, self-scheduling, and other digital access initiatives.
• Workforce Planning & Optimization
• Conduct workforce assessments and predictive staffing analyses for clinical and non-clinical ambulatory teams.
• Develop staffing models and productivity recommendations based on patient demand, volume trends, and operational goals.
• Support optimization of centralized float pool operations through data analysis and resource planning.
• Identify workforce utilization opportunities and recommend strategies to improve operational efficiency and staffing effectiveness.
• Collaborate with operational leaders to address staffing challenges and implement workforce solutions.
• Operational Excellence & Practice Transformation
• Lead and support ambulatory transformation initiatives.
• Conduct workflow assessments and process mapping to identify operational improvement opportunities.
• Facilitate implementation of standardized operating procedures across ambulatory practices.
• Develop project plans, timelines, and implementation strategies for large‑scale initiatives.
• Utilize Lean, Six Sigma, or other process improvement methodologies to improve operational performance.
• Data Analytics & Performance Improvement
• Develop reports, dashboards, and presentations to support operational decision‑making.
• Analyze operational, financial, workforce, and patient access data to identify trends and opportunities.
• Monitor key performance indicators including: access and scheduling metrics, registration performance, workforce productivity, patient experience measures, capacity utilization, operational efficiency measures
• Translate complex data into actionable recommendations for leaders and stakeholders.
• Change Management & Stakeholder Engagement
• Build collaborative relationships with physicians, administrators, managers, and frontline staff.
• Facilitate meetings, workgroups, and stakeholder discussions related to operational initiatives.
• Support organizational change management efforts related to workforce and access transformation.
• Prepare executive‑level communications, presentations, and recommendations.
• Serve as a trusted advisor and operational consultant to ambulatory leaders.
• Project Management
• Independently manage multiple complex projects and initiatives simultaneously.
• Coordinate cross‑functional teams to achieve project objectives.
• Track milestones, risks, dependencies, and outcomes.
• Ensure projects remain aligned with organizational priorities and operational goals.
• Measure and communicate project outcomes and realized benefits.

Credentials

• Driver's License (Required)
• PMP (Project Management Professional), Lean Six Sigma Green/Black Belt, or equivalent certification (Preferred)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• 5+ years of progressively responsible healthcare operations experience (Required)
• Experience in ambulatory care operations, patient access, workforce planning, healthcare consulting, practice management, or performance improvement (Required)
• 7–10 years of healthcare operations experience (Preferred)
• Experience within a large academic medical center or integrated health system (Preferred)
• Experience leading enterprise‑wide operational initiatives (Preferred)
• Experience with workforce management and staffing optimization (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.