Application Manager, Epic Resolute

Penn Medicine; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Penn Medicine is seeking an Application Manager to lead the Epic Resolute Hospital Billing application. You will guide cross-functional teams, define requirements, and manage project plans to deliver scalable software solutions that support clinical and financial workflows.

The role emphasizes change management, education for users, and ensuring data security across system upgrades. Hybrid work at Penn Medicine's Market Street location is offered.

Qualifications

• HS diploma/GED or 7+ years of IT experience; 5 years in healthcare IT is required.
• Bachelor's degree OR 5+ years of IT experience; 3 years in healthcare IT is preferred.
• OR 2+ years of lead, supervisory or management experience is preferred.
• Vendor certification preferred

Responsibilities

• Manages multiple cross-functional work teams to develop innovative application solutions and ensure milestones are met.
• Defines requirements and solution sets for enhancements and configuration of the Epic Resolute Hospital Billing system.
• Oversees project plans, manages day-to-day operations, and mentors team members.
• Coordinates vendor releases, testing, and system upgrades; fixes defects as needed.
• Develops change management procedures and maintains all policies for supported applications.

Skills

Project management

Cross-functional leadership

Vendor management

Change management

Documentation

User education

Customer service

Team mentoring

Education

HS diploma/GED

Bachelor's degree

7+ years IT experience

Tools

Epic Resolute

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS - EPIC

Location: 3535 Market Street/hybrid

Penn Medicine is seeking an Application Manager to support the Epic Resolute Hospital Billingapplication.

Summary

• Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.

Responsibilities

• Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
• Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
• Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.
• Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
• Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
• Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
• Delivers customer service to IS clients seamlessly across system boundaries.
• Ensures safety, confidentiality and security of all data.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials

• Vendor certification preferred

Education or Equivalent Experience

• HS diploma/GED OR 7+ years of relevant IT Experience; 5 years in healthcare IT is required.
• Bachelor's degree OR 5+ years of relevant IT experience; 3 years in healthcare IT is preferred.
• OR 2+ years of lead, supervisory or management experience is preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.