InfoLink Customer Success & Training Specialist

Crown Equipment Corporation; New Bremen (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a capable professional to drive adoption of Crown InfoLink and support services. You will train end users, assist in developing standard operating procedures, and coordinate with retailers to sustain high product usage and performance.

The role involves planning, data analysis, and collaboration with sales teams to deliver value through post-sale support, training, and process improvement across accounts.

Qualifications

• 2–4 years related experience.
• Must have valid driving privileges.
• Extensive travel & overnight stays (over 20%).
• Associate degree in Electronics, Information Technology, Engineering or related field.
• Advanced computer skills, interpersonal skills and customer support experience in the lift truck industry are desired.

Responsibilities

• Drive end-user adoption of Crown InfoLink products.
• Help customers develop and implement best practices and standard operating procedures.
• Prepare internal and external customers for successful implementations by planning, training and managing support service processes.
• Develop and support the retail network to provide web-user and operator trainer training.
• Deliver, develop and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
• Analyze Crown InfoLink data and make recommendations on action steps.
• Participate in sales calls and demos as they relate to after-sale support.
• Quote, sell, and provide Crown InfoLink support services.

Skills

Advanced computer skills

Interpersonal skills

Customer support experience

Education

Associate degree in Electronics, Information Technology, Engineering or related field

Job description

Crown Equipment Corporation is seeking a capable professional to drive adoption of Crown InfoLink and support services. You will train end users, assist in developing standard operating procedures, and coordinate with retailers to sustain high product usage and performance.

The role involves planning, data analysis, and collaboration with sales teams to deliver value through post-sale support, training, and process improvement across accounts.