Fleet Management Support Specialist

Crown Equipment Corporation; New Bremen (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

A leading manufacturer of material handling equipment is seeking a candidate to drive end-user adoption of their products. The role involves working closely with customers to implement best practices, preparing them for successful product implementation, and providing ongoing support. Ideal candidates will have 2-4 years of relevant experience, valid driving privileges, and are comfortable with extensive travel. The company offers an excellent compensation and benefits package including health insurance, 401K, and paid leave.

Qualifications

• 2-4 years related experience.
• Must have valid driving privileges.
• Extensive travel & overnight stays (over 20%).

Responsibilities

• Drive end-user adoption of Crown InfoLink products.
• Help customer develop and implement best practices.
• Prepare customers for successful implementation.
• Develop and support the retail network training.
• Consult with end users on sustaining use and improvement.
• Analyze Crown InfoLink data and recommend action steps.
• Participate in sales calls and demos related to after-sale support.
• Quote, sell, and provide Crown InfoLink support services.

Skills

Communication skills

Organizational skills

Interpersonal skills

Motivational skills

IT wireless knowledge

Job description

Crown Equipment Corporation is a leading innovator in world‑class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

• Responsible for driving end‑user adoption of Crown InfoLink products.
• Helps customer develop and implement best practices and standard operating procedures.
• Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
• Develop and support the retail network to provide web‑user and operator trainer training.
• Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
• Analyze Crown InfoLink data and make recommendations on action steps.
• Participate in sales calls and demos to the extent that it relates to the after‑sale support.
• Quote, sell, and provide Crown InfoLink support services.

Minimum Qualifications

• 2‑4 years related experience
• Must have valid driving privileges
• Extensive travel & overnight stays (over 20%)

Preferred Qualifications

• Lead and effectively garner customer support to achieve customer objectives.
• Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full‑time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.