Inflight Reporting & Compliance Specialist

American Airlines; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Discounts

Job summary

American Airlines is hiring an Administrative Assistant for Inflight Compliance and Reporting at the DFW HQ. This role supports filing, data extraction, and reporting through AFARS and CERS, ensuring timely and accurate documentation in Flight Attendant Reporting Database and related systems.

Ideal candidates have strong typing, Excel skills, and a customer-focused mindset; you’ll work with the Flight Service Reporting team to monitor trends and deliver essential reports and notifications.

Qualifications

• High school diploma or GED required.
• Typing speed 35–50 WPM with accurate record keeping.
• Proficient in Word, Excel, Outlook.

Responsibilities

• Review and classify FA reports (regulatory and non-regulatory).
• Monitor trends and escalate issues to supervisors.
• Manage DOT, CEER, LTMD, and Disability cases affecting Inflight Operations.
• Conduct data extraction to support ad hoc reports.
• Ensure timely case notifications per contractual language.
• Maintain communication through approved channels.
• Lead monthly Catering Dispute processes with stakeholders.
• Escalate CERS reports to Inflight Ops when outreach is needed.
• Participate in FA engagement events and assist with inquiries.
• Support monthly collaboration and reporting initiatives.
• Collaborate with team members.

Skills

Typing 35-50 WPM

Excel/Word/Outlook

Strong communication

Independent decision making

Education

High School diploma or GED

Tools

SABRE

DECS

FA Crew Portal

Excel Suite

AFARS

CERS

Job description

American Airlines is hiring an Administrative Assistant for Inflight Compliance and Reporting at the DFW HQ. This role supports filing, data extraction, and reporting through AFARS and CERS, ensuring timely and accurate documentation in Flight Attendant Reporting Database and related systems.

Ideal candidates have strong typing, Excel skills, and a customer-focused mindset; you’ll work with the Flight Service Reporting team to monitor trends and deliver essential reports and notifications.