Administrative Assistant, Inflight Compliance and Reporting

American Airlines; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Discounts

Job summary

American Airlines is hiring an Administrative Assistant for Inflight Compliance and Reporting at the DFW HQ. This role supports filing, data extraction, and reporting through AFARS and CERS, ensuring timely and accurate documentation in Flight Attendant Reporting Database and related systems.

Ideal candidates have strong typing, Excel skills, and a customer-focused mindset; you’ll work with the Flight Service Reporting team to monitor trends and deliver essential reports and notifications.

Qualifications

• High school diploma or GED required.
• Typing speed 35–50 WPM with accurate record keeping.
• Proficient in Word, Excel, Outlook.

Responsibilities

• Review and classify FA reports (regulatory and non-regulatory).
• Monitor trends and escalate issues to supervisors.
• Manage DOT, CEER, LTMD, and Disability cases affecting Inflight Operations.
• Conduct data extraction to support ad hoc reports.
• Ensure timely case notifications per contractual language.
• Maintain communication through approved channels.
• Lead monthly Catering Dispute processes with stakeholders.
• Escalate CERS reports to Inflight Ops when outreach is needed.
• Participate in FA engagement events and assist with inquiries.
• Support monthly collaboration and reporting initiatives.
• Collaborate with team members.

Skills

Typing 35-50 WPM

Excel/Word/Outlook

Strong communication

Independent decision making

Education

High School diploma or GED

Tools

SABRE

DECS

FA Crew Portal

Excel Suite

AFARS

CERS

Job description

Administrative Assistant, Inflight Compliance and Reporting

Need Accommodation Assistance?

Posting Start Date: 10/8/26

Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Fort Worth - TX
Requisition ID:88562

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Coordinator, Flight Service Reporting Administrative Assistant, Inflight Reporting is responsible for ensuring all the Safety and non-safety related issues reported by Flight Attendants are recorded and classified accurately in the Flight Attendant Reporting Database (AFARS) and Corporate Event Reporting System.
• Responsible for conducting data extraction by using AFARS to support any ad hoc reports
• The role is a part of the Flight Service Reporting team within our Flight Service group. Inflight Response team within our Inflight group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for reviewing and classifying Flight Attendant (FA) reports (regulatory and/or non-regulatory)
• Responsible for monitoring trends and elevate special issues to supervisor leaders and/or corresponding departments
• Responsible for managing and distributing distribute DOT (Department of Transportation), CEER (Customer Experience Escalation Resolution), LTMD(Long Tarmac Delay), and Disability cases impacting Inflight Operations
• Responsible for conducting data extraction by using, AFARS and CERS to support any ad hoc reports
• Ensure timely delivery of case notifications to Flight Attendants per contractual language and stakeholder teams
• Adhere to established communication channels and contractual requirements throughout the process.
• Responsible for managing the monthly Catering Dispute process with internal and external stakeholders
• Responsible for escalating CERS reports to Inflight Ops support team when FA outreach is necessary.
• Participate in Flight Attendant engagement events to assist Flight Attendants with application questions and promote the FA Report utilization
• Support monthly collaboration/reporting initiatives
• Work cooperatively with other team members

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
• Intermediate knowledge of computer experience in Word, Excel, Outlook, etc.

Preferred Qualifications- Education & Prior Job Experience

• Flight attendant, Inflight Operational Experience, Customer Service, or Catering Operation experience, Customer Experience, Escalation, and Recovery
• Advance knowledge in Excel Microsoft Suite and/or data processing
• Data analytics and/or data science related experiences
• Knowledge in SABRE, DECS, and FA Crew Portal Suite

Skills, Licenses & Certifications

• Ability to learn additional computer applications
• Ability to make independent decisions and collaborate with manager and team members
• Strong communication skills with the ability to interact effectively with all levels throughout the organization
• Ability to perform efficiently with minimal supervision and strong attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.