Inflight Performance Coach & Dependability Lead

JetBlue; Orlando (FL); On-site; USD 58,000 - 96,000; Full time

Job summary

JetBlue is seeking a Supervisor Inflight Performance to coach and guide crewmembers, reinforcing dependability policies and driving a high-performance culture across bases such as BOS, JFK, MCO, FLL, and LAX. The role requires strong leadership and effective communication to ensure fair investigations and consistent application of standards.

Responsibilities include developing corrective action plans, collaborating with senior Inflight leaders, and fostering a positive, safety‑minded work

Qualifications

• Minimum high school diploma or GED.
• Experience in airline or customer service preferred, with supervision/leadership exposure.

Responsibilities

• Lead investigatory meetings for performance and dependability concerns.
• Collaborate with Inflight leaders to streamline workflow and improve performance.
• Develop and implement corrective action plans aligned with standards.
• Coach crewmembers and provide feedback to foster a high-performance culture.
• Review documentation and determine disciplinary outcomes consistently.

Skills

Leadership

Coaching

Performance

Communication

MS Office

PowerApps

Education

High School Diploma or GED

Tools

PowerApps

Job description

JetBlue is seeking a Supervisor Inflight Performance to coach and guide crewmembers, reinforcing dependability policies and driving a high-performance culture across bases such as BOS, JFK, MCO, FLL, and LAX. The role requires strong leadership and effective communication to ensure fair investigations and consistent application of standards.

Responsibilities include developing corrective action plans, collaborating with senior Inflight leaders, and fostering a positive, safety‑minded work