Infectious Diseases Patient Care Navigator

Boston Medical Center (BMC); Boston (MA); On-site; USD 53,000 - 77,000; Full time

Job summary

Boston Medical Center seeks a Patient Coordinator to assist patients, families, and caregivers in navigating the Infectious Diseases Center programs, including OPAT and Chagas. The role provides education and outreach, coordinates with interpreters, and maintains standardized clinical documentation.

Requires experience with diverse communities, strong communication, and computer literacy. This full-time position in the Center for Infectious Diseases emphasizes patient access, coordination with

Qualifications

• Associates Degree or Bachelor’s Degree preferred.
• Experience working with families from diverse backgrounds.
• Familiarity navigating community resources.
• Proficiency in Microsoft Office.
• Empathic understanding and multicultural service planning.
• Bilingual or multilingual skills preferred.

Responsibilities

• Schedule patients and navigate services.
• Monitor patient progress and adherence.
• Coordinate referrals and documentation in EPIC.
• Develop relationships with community resources.
• Provide education and support to patients and families.
• Collaborate with healthcare team to improve care and access.

Skills

Multilingual

Computer skills

Interpersonal communication

Critical thinking

Problem solving

Customer service

Education

Associate’s Degree

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Boston Medical Center seeks a Patient Coordinator to assist patients, families, and caregivers in navigating the Infectious Diseases Center programs, including OPAT and Chagas. The role provides education and outreach, coordinates with interpreters, and maintains standardized clinical documentation.

Requires experience with diverse communities, strong communication, and computer literacy. This full-time position in the Center for Infectious Diseases emphasizes patient access, coordination with