Infectious Disease Care Navigator

Atrium Health; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Atrium Health in Charlotte, NC seeks a Program Coordinator Infectious Disease to liaise with patients and families, navigate the continuum of care, and coordinate with the medical team. You will assess needs, collect documents, process paperwork, and ensure accurate documentation for compliance.

The role involves maintaining clinic data, communicating with pharmacies and agencies, and supporting discharge planning and readmissions analytics while adhering to safety standards and regulations.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field (or foreign equivalent) and 1 year of counseling/social work experience.

Responsibilities

• Act as liaison for patient/family in navigating continuum of care.
• Coordinate with medical team to ensure seamless patient care.
• Send/receive referrals and orders from physicians and agencies.
• Meet with clinic patients to assess needs and assist with paperwork.
• Maintain clinic records, statistics, and compliance with policy.
• Communicate with pharmacies and state/county agencies to troubleshoot medication access or billing.

Skills

Healthcare customer service

EHR systems

Excel (PivotTables, VLOOKUPs)

Education

Bachelor’s degree in Social Work, Psychology or related field

Job description

Atrium Health in Charlotte, NC seeks a Program Coordinator Infectious Disease to liaise with patients and families, navigate the continuum of care, and coordinate with the medical team. You will assess needs, collect documents, process paperwork, and ensure accurate documentation for compliance.

The role involves maintaining clinic data, communicating with pharmacies and agencies, and supporting discharge planning and readmissions analytics while adhering to safety standards and regulations.