Program Coordinator Infectious Disease

Advocate Health; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

The Advocate Health program coordinator role in Charlotte, NC, focuses on coordinating the continuum of care for patients and families. You will liaise with clinical teams, manage referrals, collect and verify documentation, and maintain accurate patient records to meet regulatory and payer requirements.

You will also support communication with pharmacies and external agencies, ensure timely data entry, and comply with health and safety standards while working a standard M-F 8am-5pm schedule.

Qualifications

• Bachelor's degree in Social Work, Psychology or related field or foreign equivalent.
• One year of counseling or social work experience, or social work experience, while complying with applicable health and safety standards.
• In lieu of a degree, three years of counseling or social work experience may be accepted.

Responsibilities

• Function as a liaison for patient/family in navigating the continuum of care.
• Send and receive referrals and orders from physicians and other agencies.
• Meet with clinic patients to assess needs, collect documents, or assist with paperwork or applications.
• Complete accurate and appropriate documentation, logs, and/or patient forms to ensure compliance with regulations and standards of care.
• Maintain statistics and update clinic and country databases with correct patient information for compliance and audit purposes.
• Communicate with pharmacies and state and county agencies to troubleshoot issues of patient medication access or billing.

Skills

Healthcare CS

Patient support

EHR literacy

Education

Bachelor's degree in Social Work or Psychology

Tools

EHR systems

Excel (PivotTables, VLOOKUP)

Job description

Program Coordinator Infectious Disease, The Charlotte Mecklenburg Hospital Authority d/b/a Atrium Health, Charlotte, NC. Function as a liaison for patient/family in navigating the continuum of care. Assess, plan, coordinate, and evaluate services for client needs with the goal of equipping and empowering individuals and their families to easily access resources and adopt healthy lifestyles. Coordinate with the medical team and other personnel to ensure patient care is seamless, efficient, effective and appropriate to the individual. Establish lines of communication among appropriate agencies and personnel to ensure the flow of information and provide a continuum of care, based upon client needs. Send and receive referrals and orders from physicians and other agencies. Act as a resource to Physicians and Administration. Meet with clinic patients to assess needs, collect documents, or assist with paperwork or applications. Complete accurate and appropriate documentation, logs, and/or patient forms and records to ensure compliance with regulations, agency policy, payer requirements and standards of care. Maintain statistics and maintain/ update clinic and country databases with correct patient information for compliance and audit purposes. Communicate with pharmacies and state and county agencies and assistance programs to troubleshoot issues of patient medication access or billing. Work M-F from 8 am - 5 pm. Requires a Bachelor's degree in Social Work, Psychology or related field or foreign equivalent and one (1) year of counseling or social work experience, or social work experience, while complying with applicable health and safety standards. In lieu of a Bachelor's degree and one (1) year of experience, will accept three (3) years of counseling or social work experience, while complying with applicable health and safety standards. Experience must include (1 year with Bachelor's or 3 years with no degree) the following: healthcare customer service; working with patients/ families of patients who have experienced trauma; using EHR systems to identify risk, track measures, and evaluate readmission rates; utilizing advanced formulas in Excel such as PivotTables, VLOOKUPs, and conditional formatting; processing patient assistance applications. All hires must submit to a drug screen and background check.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.