Industrial Technical Support Engineer

Duravant; Riverside (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Marlen International, part of the Duravant family, is seeking a Technical Support Specialist in Riverside, MO to assist customers across our product portfolio. You will diagnose equipment issues, guide troubleshooting, and coordinate corrective actions with internal teams.

Responsibilities include resolving technical inquiries, maintaining documentation, and supporting field service activities. Travel up to 25% and after-hours support may be required.

Qualifications

• 4+ years of technical experience in manufacturing or industrial equipment.
• Ability to read mechanical and electrical drawings/schematics.
• Experience with PLC-based control systems and industrial automation.
• Willingness to travel up to 25% and provide after-hours support as needed.

Responsibilities

• Provide frontline technical support across the full product portfolio.
• Troubleshoot mechanical, electrical, controls, and performance issues to identify root causes.
• Coordinate resolutions with Engineering, Field Service, and Parts teams.
• Document and close technical support cases in the ticketing system.
• Collaborate with Engineering on field solutions for obsolete or hard-to-source components.

Skills

Troubleshooting

Customer support

Reading drawings

Automation & PLC

Technical writing

AI tools (Copilot)

Field service travel

Education

Technical education or equivalent experience

Tools

PLC control systems

Automation hardware

Job description

Marlen International, part of the Duravant family, is seeking a Technical Support Specialist in Riverside, MO to assist customers across our product portfolio. You will diagnose equipment issues, guide troubleshooting, and coordinate corrective actions with internal teams.

Responsibilities include resolving technical inquiries, maintaining documentation, and supporting field service activities. Travel up to 25% and after-hours support may be required.