Industrial Service Lead & Customer Experience Manager

Xylem; Rockford (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Xylem in Rockford, IL is seeking a dedicated Customer Service Manager to lead a trained team, ensuring timely, high-quality service for external customers. The role requires heavy industrial experience, CPI/HPI technology exposure, and strong written and verbal communication skills; you will liaison with sales and management and provide status reports to guide next steps.

Associate's degree is required, with 3+ years in technical support or management, and a proven ability to motivate staff to

Qualifications

• Associate's degree is required and 3+ years in technical support or management.
• Excellent written and verbal communication skills are required.
• Heavy industrial experience with CPI/HPI related technology exposure is preferred.

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner.
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.

Skills

Customer service

Leadership

Communication

Education

Associate's degree or equivalent experience

Job description

Xylem in Rockford, IL is seeking a dedicated Customer Service Manager to lead a trained team, ensuring timely, high-quality service for external customers. The role requires heavy industrial experience, CPI/HPI technology exposure, and strong written and verbal communication skills; you will liaison with sales and management and provide status reports to guide next steps.

Associate's degree is required, with 3+ years in technical support or management, and a proven ability to motivate staff to