Industrial Service Coordinator: Compressed Air & Support

Ingersoll Rand; Independence (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking a Service Coordinator in Kansas City, MO to support the Customer Center and address the compressed air needs of the industrial sector. You will coordinate service technicians, manage customer communications, and work with sales teams to meet service requirements.

The role emphasizes exceptional service, efficient scheduling, accurate invoicing, and adherence to safety and operational standards. Regular travel within the U.S.

Qualifications

• High school diploma or GED.
• 2+ years of operating knowledge of Microsoft Office software and working with handheld computer (i.e., Smartphone, iPad).

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Skills

Customer service

Organization

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Hand-held devices

Salesforce

Forklift certification

Job description

Ingersoll Rand is seeking a Service Coordinator in Kansas City, MO to support the Customer Center and address the compressed air needs of the industrial sector. You will coordinate service technicians, manage customer communications, and work with sales teams to meet service requirements.

The role emphasizes exceptional service, efficient scheduling, accurate invoicing, and adherence to safety and operational standards. Regular travel within the U.S.