Industrial Products Managed Services Leader

Baker Tilly (US); New York (NY); On-site; USD 182,000 - 345,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Job summary

Baker Tilly is seeking a Managing Director, Industrial Products – Managed Services to lead the strategy, growth, and delivery of our Managed Services offerings for the Industrial Products sector, with a primary focus on Dealerships and the broader Industrial Products ecosystem.

This executive leadership role will be responsible for shaping how Baker Tilly serves dealership clients by developing scalable service offerings, driving implementation excellence, and building long-term managed services

Qualifications

• 15+ years of progressive leadership experience in Industrial Products, dealerships, managed services, consulting, professional services, or technology-enabled delivery.
• Proven success leading implementation services, managed services organizations, or recurring client delivery models.
• Experience developing go-to-market strategies and building scalable service offerings.
• Strong understanding of implementation methodologies, client onboarding, governance models, KPIs, SLAs, and operational excellence.
• Demonstrated ability to build executive-level client relationships and influence senior stakeholders.

Responsibilities

• Develop and execute the strategic vision for Baker Tilly's Managed Services offerings within the Industrial Products sector, with a primary focus on dealerships and the broader Industrial Products ecosystem.
• Lead scalable methodologies, governance, and best practices that accelerate client adoption and long-term success.
• Partner across Industry, Managed Services, Technology, Operations, AI Enablement, Offshore Delivery, and Growth teams to deliver an integrated client experience.
• Serve as the executive sponsor for strategic client relationships, providing trusted leadership and proactive guidance throughout the client lifecycle.
• Drive business growth by identifying market opportunities, developing go-to-market strategies, supporting business development efforts, and expanding existing client relationships.
• Establish scalable service delivery standards, KPIs, SLAs, and operational frameworks that improve quality, profitability, and client satisfaction.
• Champion innovation by leveraging automation, AI-enabled solutions, and emerging technologies to improve service delivery and client value.
• Mentor and develop high-performing leaders while fostering accountability, collaboration, and operational excellence.
• Represent Baker Tilly as a thought leader within the Industrial Products industry, shaping the firm's Managed Services strategy.
• Make strategic decisions balancing client experience, operational excellence, growth, and financial performance for the Industrial Products practice.

Skills

Executive leadership

Dealership industry knowledge

Managed services

Business development

Strategic partnerships

Education

Bachelor's degree in Business, Accounting, Finance, Information Systems, Engineering, or a related field

MBA or other advanced degree preferred

Job description

Baker Tilly is seeking a Managing Director, Industrial Products – Managed Services to lead the strategy, growth, and delivery of our Managed Services offerings for the Industrial Products sector, with a primary focus on Dealerships and the broader Industrial Products ecosystem.

This executive leadership role will be responsible for shaping how Baker Tilly serves dealership clients by developing scalable service offerings, driving implementation excellence, and building long-term managed services