Managing Director, Industrial Products & Managed Services

Baker Tilly (US)

Philadelphia (Philadelphia County)

On-site

USD 182,150 - 345,330

Full time

14 days+

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Job summary

Baker Tilly is seeking a Managing Director, Industrial Products – Managed Services to lead strategy, growth, and delivery of our managed services for the Industrial Products sector, with a focus on dealerships.

The role requires deep industry expertise, a track record in building managed services, and the ability to drive recurring revenue models, client satisfaction, and scalable operating models across cross-functional teams.

Qualifications

Bachelor's degree in Business, Accounting, Finance, Information Systems, Engineering, or related field.
MBA or other advanced degree preferred.
15+ years of progressive leadership experience in Industrial Products, dealerships, managed services, consulting, or technology-enabled delivery.
Demonstrated experience working with dealership organizations and understanding dealership operations and industry technology solutions.
Proven success leading managed services or recurring client delivery models, and experience developing go-to-market strategies and scalable service offerings.

Responsibilities

Develop the strategic vision for Baker Tilly's Managed Services offerings in Industrial Products, focusing on dealerships and the ecosystem.
Build differentiated Managed Services offerings addressing operational, technology, and business needs of dealerships, strengthening market position.
Lead scalable implementation services methodologies, governance, and best practices for long-term client success.
Partner across Industry, Managed Services, Technology, Operations, AI Enablement, Offshore Delivery, and Growth teams to deliver a cohesive client experience.
Serve as executive sponsor for strategic client relationships with trusted leadership and proactive guidance throughout the lifecycle.
Drive growth by identifying market opportunities, developing go-to-market strategies, and expanding client relationships.
Establish scalable delivery standards, KPIs, SLAs, and frameworks to improve quality, profitability, and client satisfaction.
Champion innovation through automation and AI-enabled solutions to improve service delivery and client value.
Mentor high-performing leaders and foster accountability, collaboration, and operational excellence.
Represent Baker Tilly as a thought leader within Industrial Products, shaping the firm's Managed Services strategy.