Managing Director, Managed Services Experience

Baker Tilly US; Frisco (TX); On-site; USD 182,000 - 345,000; Full time

Job summary

Baker Tilly US is seeking a Managing Director, Managed Services Delivery & Experience to lead and strengthen client and delivery experience across our Managed Services platform. The role partners with leadership, delivery teams and offshore resources to deliver one connected operating model.

The leader will establish governance, KPIs, and a differentiated value proposition, driving retention, expansion and scalable delivery while shaping a culture of ownership and disciplined execution across

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business is required.
• 15+ years of experience in managed services or related fields.
• Experience leading client experience and delivery governance across multiple clients.

Responsibilities

• Lead the design and execution of the Managed Services client experience strategy across onboarding, transition, delivery, governance, service reviews and expansion.
• Define standards for client communication, meeting cadence, executive reporting, escalation management, issue resolution and value realization.
• Partner with delivery leadership to ensure engagements have clear KPIs, SLAs and accountability structures.
• Serve as a senior advisor to delivery teams on complex client situations and relationship risks.
• Identify friction points and translate insights into scalable operating improvements and playbooks.

Skills

Executive leadership

Client delivery

Operational discipline

Strategic thinking

Education

Bachelor’s degree in Accounting, Finance, or Business

CPA preferred

MBA preferred

Tools

Workflow tools

Automation platforms

AI-enabled delivery

Job description

Baker Tilly US is seeking a Managing Director, Managed Services Delivery & Experience to lead and strengthen client and delivery experience across our Managed Services platform. The role partners with leadership, delivery teams and offshore resources to deliver one connected operating model.

The leader will establish governance, KPIs, and a differentiated value proposition, driving retention, expansion and scalable delivery while shaping a culture of ownership and disciplined execution across