Industrial Parts Sales & Support Specialist

twiceasnice Recruiting; Clifton (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Twiceasnice Recruiting is seeking a Sales Support Specialist in Lincoln Park, NJ to assist customers with product needs, mainly via email. You will research requests, prepare quotes, and ensure accurate information is delivered.

This role offers a team-oriented, office-based environment with a strong emphasis on service and parts support. You will coordinate order fulfillment, updates, and aftersales support, while building relationships with industrial customers and learning about equipment

Qualifications

• Experience in B2B office-based support.
• Ability to research parts and prepare quotes.
• Familiarity with ERP systems and parts catalogs.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Serve as the primary contact for customer replacement parts inquiries.
• Identify replacement components using ERP, parts catalogs, and technical documentation.
• Prepare quotations and process replacement parts orders.
• Coordinate order fulfillment, shipping, returns, and customer updates.
• Resolve order discrepancies and provide responsive aftermarket support.
• Build strong relationships with industrial customers through exceptional service.
• Interpret technical drawings, manuals, and equipment documentation.
• Develop knowledge of industrial machinery and mechanical components.
• Partner with warehouse and internal teams to ensure accurate order execution.
• Provide cross-functional support across parts, purchasing, and operations as needed.

Skills

B2B support

ERP knowledge

Customer service

Technical documentation

Tools

ERP software

Job description

Twiceasnice Recruiting is seeking a Sales Support Specialist in Lincoln Park, NJ to assist customers with product needs, mainly via email. You will research requests, prepare quotes, and ensure accurate information is delivered.

This role offers a team-oriented, office-based environment with a strong emphasis on service and parts support. You will coordinate order fulfillment, updates, and aftersales support, while building relationships with industrial customers and learning about equipment