Industrial Lifting Customer Service Pro

Onecranesource; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lift Solutions in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, resolve concerns, and process orders in a timely and efficient manner. You will acquire knowledge of the product line and support sales and distributors with information on price, availability, quotes, and lead times.

This role requires 1-3 years of customer service experience, strong written and spoken communication, attention to detail, and computer proficiency.

Qualifications

• 1-3 years of customer service experience, and/or inside sales or counter sales.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Ability to multitask.
• Computer proficiency.

Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Skills

Customer service experience

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Computer proficiency

Job description

Lift Solutions in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, resolve concerns, and process orders in a timely and efficient manner. You will acquire knowledge of the product line and support sales and distributors with information on price, availability, quotes, and lead times.

This role requires 1-3 years of customer service experience, strong written and spoken communication, attention to detail, and computer proficiency.