Customer Support Specialist - Industrial Lifting

ALP Industries, Inc.; Atlanta (GA); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Lift Solutions in Atlanta, GA is hiring a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. The role involves answering calls, assisting customers and distributors, and maintaining order accuracy.

Strong communication, multitasking, and computer skills are essential. Preferred candidates have a high school diploma or GED and 1–3 years in customer service or related roles.

Formación

• 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
• Excellent communication skills, both verbal and written.
• Ability to multitask with attention to detail.

Responsabilidades

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Conocimientos

Customer Service Experience

Communication skills

Multitasking

Attention to detail

Computer proficiency

Educación

High school diploma or GED preferred

Descripción del empleo

Lift Solutions in Atlanta, GA is hiring a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. The role involves answering calls, assisting customers and distributors, and maintaining order accuracy.

Strong communication, multitasking, and computer skills are essential. Preferred candidates have a high school diploma or GED and 1–3 years in customer service or related roles.