Industrial Laser Systems Support Specialist

IPG Photonics; West Oxford (MA); On-site; USD 31,000 - 41,000; Full time

Job summary

IPG Photonics, based in Oxford, MA, seeks a Technical Support Specialist with electrical experience to join the service group. You will train and support customers, resellers, and partners while working with state-of-the-art laser processing technology.

The role emphasizes troubleshooting, documentation, and collaboration with engineering on upgrades, with thorough communication across phone, email, and online channels.

Qualifications

• Completion of a technical degree is preferred, but exceptional candidates with significant experience will be considered.
• Experience with industrial cutting, welding, and marking applications.
• Excellent verbal and written communication skills.
• Ability to interpret electrical drawings.
• Experience with industrial lasers and related diagnostic equipment.

Responsibilities

• Provide remote support for IPG Customers, resellers, and subsidiaries.
• Provide preventive and breakdown maintenance to domestic and international customers.
• Troubleshooting and optimizing laser system performance.
• Understanding of mechanical, electronic, and optical assembly of lasers and subsystem components.
• Update engineering about required upgrades based on field experience via Engineering Change Requests.
• Work with engineering on upgrades and escalated service issues.
• Follow and/or develop training material for repairs, system operation, and installations.
• Train and support IPG customers, partners, and IPG support personnel.
• Participate in application development for customers in coordination with applications team and sales.

Skills

Electrical troubleshooting

Laser systems

Electrical drawings

Customer support

Education

Technical degree preferred

Tools

Navision (ERP)

CRM systems

Job description

IPG Photonics, based in Oxford, MA, seeks a Technical Support Specialist with electrical experience to join the service group. You will train and support customers, resellers, and partners while working with state-of-the-art laser processing technology.

The role emphasizes troubleshooting, documentation, and collaboration with engineering on upgrades, with thorough communication across phone, email, and online channels.