Service Technician - Electro-Mechanical Troubleshooting

IPG Photonics Corporation

Marlborough, Northern (MA, KY)

Hybrid

USD 27,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA options

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Tuition Reimbursement

EAP

Pet Insurance

Bright Horizons backup care

Job summary

IPG Photonics Corporation in Marlborough, MA is seeking a Service Repair Technician – Electro-Mechanical Troubleshooting to repair, test, and maintain laser systems and components within our service depot.

You will follow detailed work instructions, collaborate with senior technicians, and enter service data into ERP/CRM while maintaining a clean, safe workspace and contributing to continuous improvement initiatives.

Qualifications

Associate or Technical degree preferred, but extensive hands-on experience will be considered.
2-4 years of experience in industrial laser systems or related applications.
Experience with 5S/Lean and continuous improvement is a strong plus.

Responsibilities

Perform repairs, testing, and maintenance of laser systems and subsystems in the service depot.
Follow detailed work instructions and repair documentation to complete tasks accurately.
Assist in troubleshooting mechanical, electronic, and optical components under supervision.
Prepare systems and components for shipment with proper inspection and packaging.
Enter service data into ERP and CRM systems to document completed repairs.
Collaborate with senior technicians on complex repairs and escalations.
Participate in ongoing training to build skills across mechanical, electrical, and optical systems.
Maintain a clean, safe, and organized work area aligned with 5S principles.
Identify minor process improvements to support continuous optimization.

Skills

Mechanical aptitude

Troubleshooting

Attention to detail

Willingness to learn

CRM familiarity

ERP familiarity

Education

Associate/Technical degree

Tools

ERP system

CRM system

Job description

Service Repair Technician - Electro-Mechanical Troubleshooting

Marlborough, Massachusetts, United States

Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

IPG Photonics is the world leader in high-power fiber lasers for industrial welding, cutting, and marking applications. We are seeking a dependable and detail-oriented Technician – Service to join our service depot team. In this role, you will perform repairs, testing, and maintenance on laser systems and components under the guidance of senior staff. This is an excellent opportunity for a technician to grow their hands‑on skills and contribute to high‑impact laser applications.

JOB FUNCTIONS

Duties/Responsibilities

Perform repairs, testing, and maintenance of laser systems and subsystems in the service depot.
Follow detailed work instructions and repair documentation to complete service tasks accurately.
Assist in troubleshooting of mechanical, electronic, and optical components under supervision.
Prepare systems and components for shipment, including inspection and proper packaging.
Enter service data into ERP and CRM systems to document completed repairs.
Collaborate with senior technicians on complex repairs and escalations.
Participate in ongoing training to build skill sets across mechanical, electrical, and optical systems.
Maintain a clean, organized, and safe work area in alignment with 5S principles.
Support continuous improvement efforts by identifying minor process improvements.

Additional Responsibilities

Ability to interpret electrical drawings.
Experience with industrial lasers, accessories, and related diagnostic equipment.
Excellent electrical/electronic troubleshooting skills with high and low‑voltage equipment.
Maintain a safe, clean, and organized work environment.

Requirements

Education

Associate or Technical degree preferred, but extensive experience in a similar hand‑on experience will be considered.

Experience

2-4 years of experience in industrial laser systems, cutting, welding, or marking applications.
Experience working with laser, electrical, or electro‑mechanical systems is a plus.
Experience with 5S, Lean, and continuous improvement methodologies is a strong plus.

Required Abilities

Proficient mechanical aptitude and basic troubleshooting ability.
Strong attention to detail and accuracy in documentation.
Eagerness to learn from senior technicians and grow within the team.
Basic familiarity with CRM or ERP systems is a plus.
Ability to follow technical instructions and safety procedures consistently.

Physical Requirements

Prolonged periods of standing and working in a repair environment.
Extended periods of sitting at a desk using a computer and test equipment.
Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
Ability to navigate the organization’s facilities and travel as needed.
Occasional travel (up to 10-15%) for field repairs or support projects

Location(s)

249 Cedar Hill Street, Marlborough , Massachusetts 01752 , United States

Employment Type

Non-Exempt

Wage Information

MA: $19.59 - 25.96/hour

US Benefits Information

Pay Range

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation