Laser Systems Technical Support Specialist

IPG Photonics Corporation; Oxford, Northern (MA, KY); Hybrid; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

IPG Photonics Corporation seeks a Technical Support Specialist with electrical experience to join our Oxford, MA team. You will provide remote and on-site support for customers, resellers, and subsidiaries, troubleshoot laser systems, and collaborate with engineering on upgrades and field issues.

The role requires strong communication, mechanical/electrical knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Completion of a technical degree is preferred, but exceptional candidates with significant experience in a similar role will be considered.
• Experience with industrial cutting, welding, and marking applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.

Responsibilities

• Provide remote support for IPG Customers, resellers, and subsidiaries.
• Provide preventive and breakdown maintenance to domestic and international customers.
• Troubleshooting and optimizing laser system performance.
• Understanding of mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
• Update engineering about required upgrades based on field experience through Engineering Change Requests.
• Work with engineering on upgrades and escalated service issues.
• Follow and/or develop training material for repairs, operation, and installations.
• Train and support IPG customers, partners, and IPG support personnel.

Skills

Excellent verbal and written ?

Education

Completion of a technical degree (preferred)

Tools

Navision (ERP)

CRM systems

Job description

IPG Photonics Corporation seeks a Technical Support Specialist with electrical experience to join our Oxford, MA team. You will provide remote and on-site support for customers, resellers, and subsidiaries, troubleshoot laser systems, and collaborate with engineering on upgrades and field issues.

The role requires strong communication, mechanical/electrical knowledge, and the ability to manage multiple priorities in a fast-paced environment.