Industrial IT Support Technician: Production Systems

West Liberty Foods, L.L.C.; Iowa, Northern (LA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance

Short Term Disability

Flexible Spending Account and Health S

401(k) Retirement Savings Plan

Employee Assistance Program

Educational Assistance Program

Additional Voluntary Benefits

Job summary

West Liberty Foods is seeking an IT Service & Support Technician to provide Tier 1 and Tier 2 support for administrative and production systems. You will maintain, troubleshoot, and ensure proper operation of hardware such as Zebra printers, barcode scanners, and related software permissions.

You’ll deliver end-user training, support on hardware and software, and assist with production IT needs including network terminations and security systems.

Qualifications

• Associates degree in related area preferred.
• At least 2 years of related experience preferred.
• Must read, write and speak English.

Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software issues, both in person and remotely.
• Provide IT support to production systems including terminations of ethernet cables, IP connectivity, security camera systems, timeclocks and other technologies.
• Basic troubleshooting.
• Other duties as assigned.

Skills

Printer support

End-user support

Troubleshooting

Customer service

IT hardware

IP connectivity

Security cameras

Time clocks

Windows software

Education

Associates degree or related

Tools

Zebra printers

Barcode scanners

Ethernet/IP networks

Time clocks

Job description

West Liberty Foods is seeking an IT Service & Support Technician to provide Tier 1 and Tier 2 support for administrative and production systems. You will maintain, troubleshoot, and ensure proper operation of hardware such as Zebra printers, barcode scanners, and related software permissions.

You’ll deliver end-user training, support on hardware and software, and assist with production IT needs including network terminations and security systems.