Manufacturing IT Support Tech II — Zebra Scanners

TEKsystems; Brookhaven (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems seeks an experienced IT Support Technician II (Manufacturing) to deliver advanced desktop and endpoint support in a manufacturing setting. You will resolve complex issues, coordinate with IT teams, and sustain production operations, including Zebra scanner and printer support.

The role emphasizes on-site work at two Brookhaven locations, with a focus on manufacturing technology, Windows 11, Microsoft 365, and enterprise applications.

Qualifications

• 4-6 years desktop support in an enterprise environment.
• Mandatory manufacturing IT support experience.
• Strong experience with Windows 11 and Microsoft 365.
• Hands-on experience configuring, deploying, and troubleshooting Zebra scanners and Zebra printers.
• Experience supporting hardware, software, networking, and endpoint technologies.
• Strong customer service, communication, and documentation skills.

Responsibilities

• Provide advanced desktop support for Windows 11, Microsoft 365, and enterprise applications.
• Diagnose and resolve complex hardware, software, OS, connectivity, and peripheral issues.
• Support manufacturing operations through timely troubleshooting of production and end-user technology issues.
• Configure, deploy, troubleshoot, and maintain Zebra scanners, mobile devices, and label printers supporting inventory, warehouse, and manufacturing operations.
• Monitor and manage assigned ticket queues, ensuring timely resolution of incidents and service requests.
• Act as an escalation point for complex technical issues and coordinate with infrastructure, networking, security, and application teams as needed.
• Maintain a high level of customer satisfaction through effective communication and issue ownership.
• Create and update technical documentation, support procedures, and knowledge base articles.
• Identify recurring technical issues and recommend process improvements and long-term solutions.
• Support desktop deployments, upgrades, hardware refreshes, and endpoint lifecycle management.
• Maintain accurate ticket documentation and update support systems in a timely manner.
• Develop productive working relationships with business users, IT peers, and leadership teams.
• Adhere to established IT support processes, standards, and corporate policies.
• Achieve established ticket volume, response, and resolution objectives.

Skills

Desktop support

Manufacturing IT support

Windows 11

Microsoft 365

Zebra scanners/printers

End-user support

Tools

Zebra Scanners

Zebra Printers

Active Directory

Azure AD/Entra ID

Intune

Job description

TEKsystems seeks an experienced IT Support Technician II (Manufacturing) to deliver advanced desktop and endpoint support in a manufacturing setting. You will resolve complex issues, coordinate with IT teams, and sustain production operations, including Zebra scanner and printer support.

The role emphasizes on-site work at two Brookhaven locations, with a focus on manufacturing technology, Windows 11, Microsoft 365, and enterprise applications.