IT Service & Support-ITSERVSP

West Liberty Foods, L.L.C.; Iowa, Northern (LA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance

Short Term Disability

Flexible Spending Account and Health S

401(k) Retirement Savings Plan

Employee Assistance Program

Educational Assistance Program

Additional Voluntary Benefits

Job summary

West Liberty Foods is seeking an IT Service & Support Technician to provide Tier 1 and Tier 2 support for administrative and production systems. You will maintain, troubleshoot, and ensure proper operation of hardware such as Zebra printers, barcode scanners, and related software permissions.

You’ll deliver end-user training, support on hardware and software, and assist with production IT needs including network terminations and security systems.

Qualifications

• Associates degree in related area preferred.
• At least 2 years of related experience preferred.
• Must read, write and speak English.

Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software issues, both in person and remotely.
• Provide IT support to production systems including terminations of ethernet cables, IP connectivity, security camera systems, timeclocks and other technologies.
• Basic troubleshooting.
• Other duties as assigned.

Skills

Printer support

End-user support

Troubleshooting

Customer service

IT hardware

IP connectivity

Security cameras

Time clocks

Windows software

Education

Associates degree or related

Tools

Zebra printers

Barcode scanners

Ethernet/IP networks

Time clocks

Job description

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company®, and we’re right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team that becomes family!

Opportunity Overview

Information

Job Title

Location

Shift

1st

Hourly Wage Range

Shift Premium

None

Job Summary

The IT Service & Support Technician is responsible for providing Tier 1 and Tier 2 support to WLF administrative and production components, systems, or other technology related items. Maintain, troubleshoot, and ensure proper working order of technical equipment such as Zebra printers, barcode scanners, computer software, and permissions.

Key Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software issues, both in person and remotely.
• Provide IT support to production systems including terminations of ethernet cables, IP connectivity, security camera systems, timeclocks and other technologies.
• Basic troubleshooting.
• Other duties as assigned.

Location(s)

Requirements

Job Requirements

• Education: Associates degree in related area or equivalent is preferred.
• Experience: At least 2 years of experience in a related position is preferred.
• Skills: Must be able to read, write and speak English. Must be able to stand for long periods of time. Must be able to work independently without constant supervision. Must be able to lift up to 25 pounds. Must be able to adapt to changing temperatures. Must have good customer service skills. Must have computer skills. Ability to adjust quickly to changing demands.
• Age: Must be a minimum of 18 years of age.
• Authorization: Must be authorized to work in the United States; no sponsorships are available.
• Flexibility: Must be able to work weekends as needed. Must be able to work in a fast paced environment. Will be expected to work a weekend rotation required to work one weekend a month.
• Compliance: Must practice good personal hygiene. Candidates must successfully pass a post-offer/pre-employment drug test, background screen, physical and E-Verify.

Equal Opportunity Employer West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.

The following benefits are available:

• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Additional Voluntary Benefits

To be considered an applicant for this position, you must apply online on our careersite at https://careers.wlfoods.com/.

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West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. West Liberty Foods is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Mindy Heick, Director of Human Resources, at [e-mail].

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