Industrial IT Helpdesk Technician – Client Support

Novate Solutions; West Sacramento (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

401(k)

Flexible work schedule

Health and vision insurance

Wellness benefits

Life Insurance

Job summary

Novate Solutions, Inc. in West Sacramento, CA, is seeking an IT Helpdesk Technician to join our team. This role serves as the primary contact for IT-related questions, supporting users, and ensuring smooth operation of systems.

You will install and configure hardware and software, troubleshoot issues, and maintain documentation. Ideal candidates communicate effectively, take initiative, and work well under pressure in a fast-paced environment.

Qualifications

• Troubleshooting: diagnose and resolve hardware and software issues.
• Technical Support: provide technical assistance to users, including remote desktop operations.
• Software Proficiency: familiarity with Windows OS, Microsoft Office/M365, Azure, Google Workspace.
• Network Knowledge: basic networking concepts and networked printers.
• Routine Maintenance: perform routine maintenance on workstations and peripherals.
• Communication: strong verbal and written communication with users and teams.
• Problem-Solving: excellent problem-solving abilities for various technical issues.
• Organizational Skills: manage multiple tasks and prioritize effectively.

Responsibilities

• Providing support to users and being the first point of contact for problem resolution.
• Troubleshooting hardware, software and network issues.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged computer hardware.
• Establishing good relationships with clients and colleagues.
• Managing technical documentation.
• Keeping accurate and detailed descriptions of services performed.

Education

Associate’s degree in Computer Science, Information Technology or equivalent combination of education and/or industry experience

Tools

Windows OS

Microsoft Office

M365

Azure

Google Workspace

Job description

Novate Solutions, Inc. in West Sacramento, CA, is seeking an IT Helpdesk Technician to join our team. This role serves as the primary contact for IT-related questions, supporting users, and ensuring smooth operation of systems.

You will install and configure hardware and software, troubleshoot issues, and maintain documentation. Ideal candidates communicate effectively, take initiative, and work well under pressure in a fast-paced environment.