Industrial IT Helpdesk Technician — Azure & Intune Expert

General Matter, Inc.; Paducah, Northern (KY, KY); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Stock options

Medical, vision & dental coverage

401(k) retirement plan

Job summary

General Matter, Inc. is hiring a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment.

You will take ownership of resolving complex end-user issues, manage devices via Intune, and administer Azure/Entra ID identities with MFA and conditional access. You will work closely with engineering, manufacturing, and operations to keep CAD, CAM, and CFD applications running, while driving onboarding/offboarding, asset management, and ITSM practices to raise

Qualifications

• 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.
• Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
• Proficiency in Windows and Linux environments.
• Strong understanding of endpoint management, device compliance, and identity access control.
• Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications).
• Strong troubleshooting skills with a proactive, customer-focused mindset.
• Clear communication, solid documentation skills, and attention to operational detail.

Responsibilities

• Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations.
• Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.
• Manage Azure / Entra ID identities, MFA, and conditional access policies.
• Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint).
• Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX, etc.).
• Manage the onboarding and offboarding lifecycle — provisioning accounts, configuring systems, and reclaiming or redeploying hardware.
• Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools.
• Contribute to ITSM workflows, including incident, request, and change management.
• Collaborate with systems and network teams on escalations and continuous improvement.
• Support secure operations, including GCC High or other regulated environments (experience a plus).
• Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks.

Skills

Microsoft Intune

Azure Entra ID

Microsoft 365 administration

Windows

Linux

Endpoint management

Identity access control

Education

MD-100/MD-101 certification

Tools

PowerShell

ManageEngine

ServiceNow

Job description

General Matter, Inc. is hiring a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment.

You will take ownership of resolving complex end-user issues, manage devices via Intune, and administer Azure/Entra ID identities with MFA and conditional access. You will work closely with engineering, manufacturing, and operations to keep CAD, CAM, and CFD applications running, while driving onboarding/offboarding, asset management, and ITSM practices to raise