Industrial Inside Sales Specialist - Customer Solutions

Dykman Inc; Houston (TX); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Profit Sharing

Paid Flexible Time Off

Health Savings Account

Paid Healthcare

Job summary

Dykman Electrical in Houston is seeking an Inside Sales professional to nurture customer relationships and fulfill orders in partnership with our Outside Sales team. You will respond to inquiries by phone and email, identify needs, and drive long-term profitable growth through customer satisfaction.

Responsibilities include assisting with quotes, purchase and sales orders in Sage 100 ERP, coordinating trainings, and maintaining vendor relations.

Qualifications

• Listen to, and proactively identify, customer needs.
• Monitor order fulfillment and communicate potential problems or changes.
• Maintain customer and vendor relationships in person and on the phone.
• Determine and calculate product pricing and negotiate with customers.
• Coordinate and schedule trainings, road shows, and/or “lunch and learn” engagements.
• Work closely with the outside sales team to initiate and follow through with customer relationships to solve problems and achieve sales goals.
• No previous experience is required for this position but relevant experience is a plus.

Responsibilities

• Listen to, and proactively identify, customer needs.
• Monitor order fulfillment and communicate potential problems or changes.
• Prepare and submit quotes, purchase orders, and sales orders in Sage 100 ERP.
• Maintain customer and vendor relationships in person and on the phone.
• Determine and calculate product pricing and negotiate with customers.
• Coordinate and schedule customer trainings, road shows, and/or “lunch and learn” engagements.
• Work closely with the outside sales team to initiate and follow through with customer relationships to solve problems and achieve sales goals.
• No previous experience is required for this position but relevant experience is a plus.

Skills

Customer service

Relationship building

Tools

Sage 100 ERP

Job description

Description

At Dykman Electrical, we are all about providing solutions. We have a work hard, play hard, attitude and we care deeply about our customers and colleagues. Dykman is a relationship-driven company leading the industry with the most complete inventory of electrical motors, drives, controls, and reducers in North America.

Who We Are:

We are on a mission to deliver exceptional products, as well as unparalleled customer service, and we are looking for an enthusiastic, motivated, and passionate individual to join our team. Are you ready to join us?

• We live by five core values: Family - Work Ethic – Teamwork - Customer First - Commitment.
• We are a culture of “Yes,” we believe that there is a “yes” with every interaction, with a colleague, customer, or vendor. We empower our teams to make that yes happen.
• We stock millions of dollars’ worth of inventory across our 12 warehouses, including products made by: Toshiba, Yaskawa, Siemens, GE, TECO, US Motors, Benshaw, NORD, Eurodrive, and others.
• We partner with businesses in a variety of industries including, but not limited to: Agriculture, Oil & Gas, Water/Wastewater, Timber, Food Processing, Mining.

Who You Are:

Our Inside Sales team is responsible for maintaining strong relationships with customers to troubleshoot and fulfill orders in partnership with our Outside Sales team. They provide customer solutions via telephone and e-mail, with the goal of long-term profitable growth through customer satisfaction and strategic alliances.

You must also be:

• Excited about the opportunity to share, operate, and innovate within, our system of core values
• Agile and Collaborative - you’re adaptive and show resilience in a fast-paced, dynamic environment - you’re a team player and value open communication, fun, and integrity - and you are willing to work in other areas of operation if needed
• Dependable and Reliable – able to work some non-traditional hours in breakdown situations
• Solution-orientated, Organized, and Self-motivated - committed to excellence and providing it to our customers; you take ownership in everything you do and, you’re a good listener who can process issues and quickly problem solve, and you’re able to manage multiple tasks with attention to detail
• Technical and Tenacious - you’re eager to learn and grow in an industrial electrical distribution environment, able to learn new tasks quickly - you love to roll up your sleeves, dig in, and work hard

Job Perks [for Full-Time Employees]:

• Paid Holidays
• Profit Sharing
• Paid Flexible Time Off
• Health Savings Account
• Paid Healthcare

Requirements

What You’ll Do:

• Listen to, and proactively identify, customer needs
• Monitor order fulfillment and communicate potential problems or changes
• Prepare and submit quotes, purchase orders, and sales orders in Sage 100 ERP
• Maintain customer and vendor relationships in person and on the phone
• Determine and calculate product pricing and negotiate with customers
• Coordinate and schedule customer trainings, road shows, and/or “lunch and learn” engagements
• Work closely with the outside sales team to initiate and follow through with customer relationships to solve problems and achieve sales goals
• No previous experience is required for this position but relevant experience is a plus.

Any offer of employment is contingent on the results of a background check.

Dykman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.