INSIDE SALES/WAREHOUSE

Dykman Inc; Pasco (WA); In loco; USD 38.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Holidays

Profit Sharing

Paid Flexible Time Off

Health Savings Account

Paid Healthcare

Descrizione del lavoro

Dykman Electrical in Pasco, Washington is seeking an enthusiastic Inside Sales/Warehouse team member to support customers by phone and email, process orders, and coordinate shipping with the outside sales team. You will listen to customer needs, prepare quotes, POs, and sales orders in Sage 100 ERP, and help maintain warehouse operations including loading, receiving, and basic forklift duties.

No previous experience required, training provided.

Competenze

• Experience in customer-facing roles preferred but not required.
• Ability to listen to customer needs and translate to actions.
• Comfort with a fast-paced, collaborative environment.

Mansioni

• Listen to and identify customer needs.
• Proactively identify and resolve problems.
• Prepare and submit quotes, purchase orders, and sales orders in Sage 100 ERP.
• Work closely with the outside sales team to initiate and follow through with customer relationships to solve problems and get sales.
• Determine and present the best product offerings based on customer needs, schedule, and budget.
• Monitor order fulfillment and communicate potential problems or changes.
• Calculate product pricing and negotiate with customers.
• Shipping: pick, prepare products and crates for shipping; load trucks; record in shipping log.
• Receiving: unload trucks, document, organize and count stock.
• Operate forklift and truck; valid driver’s license required.
• Coordinate and schedule shipments with Inside Sales and Supply Chain teams.
• Provide excellent customer service in person and on the phone.
• Maintain a safe and clean work environment.

Conoscenze

Customer Service

Communication

Teamwork

Problem Solving

Attention to Detail

Adaptability

Reliability

Self-motivation

Strumenti

Sage 100 ERP

Descrizione del lavoro

Description

At Dykman Electrical, we are all about providing solutions. We have a work hard, play hard, attitude and we care deeply about our customers and colleagues. Dykman is a relationship-driven company leading the industry with the most complete inventory of electrical motors, drives, controls, and reducers in North America.

Who We Are:

We are on a mission to deliver exceptional products, as well as unparalleled customer service, and we are looking for an enthusiastic, motivated, and passionate individual to join our team. Are you ready to join us?

• We live by five core values: Family - Work Ethic – Teamwork - Customer First - Commitment.
• We are a culture of “Yes,” we believe that there is a “yes” with every interaction, with a colleague, customer, or vendor. We empower our teams to make that yes happen.
• We stock millions of dollars’ worth of inventory across our 12 warehouses, including products made by: Toshiba, Yaskawa, Siemens, GE, TECO, US Motors, Benshaw, NORD, Eurodrive, and others.
• We partner with businesses in a variety of industries including, but not limited to: Agriculture, Oil & Gas, Water/Wastewater, Timber, Food Processing, Mining.

Who You Are:

Our Inside Sales/Warehouse team is responsible for maintaining strong relationships with customers to troubleshoot and fulfill orders in partnership with our Outside Sales team. They provide customer solutions via telephone and e-mail, with the goal of long-term profitable growth through customer satisfaction and strategic partnerships. They are responsible for organizing and fulfilling orders in partnership with our Outside Sales teams, and they ship and receive product, with the goal of long-term profitable growth through customer satisfaction and

strategic partnerships.

You must also be:

• Excited about the opportunity to share, operate, and innovate within, our system of core values
• Agile and Collaborative - you’re adaptive and show resilience in a fast-paced, dynamic environment - you’re a team player and value open communication, fun, and integrity - and you are willing to work in other areas of operation if needed
• Dependable and Reliable – able to work some non-traditional hours in breakdown situations
• Solution-orientated, Organized, and Self-motivated - committed to excellence and providing it to our customers; you take ownership in everything you do and, you’re a good listener who can process issues and quickly problem solve, and you’re able to manage multiple tasks with attention to detail
• Technical and Tenacious - you’re eager to learn and grow in an industrial electrical distribution environment, able to learn new tasks quickly - you love to roll up your sleeves, dig in, and work hard.

Job Perks [for Full-Time Employees]:

• Paid Holidays
• Profit Sharing
• Paid Flexible Time Off
• Health Savings Account
• Paid Healthcare

Requirements

What You’ll Do:

• Listen to and identify customer needs
• Proactively identify and resolve problems
• Prepare and submit quotes, purchase orders, and sales orders in Sage 100 ERP
• Work closely with the outside sales team to initiate and follow through with customer relationships to solve problems and get sales
• Determine and present the best product offerings based on customer needs, schedule, and budget
• Monitor order fulfillment and communicate potential problems or changes
• Calculate product pricing and negotiate with customers
• Maintain customer and vendor relationships in person and on the phoneShipping - pick and prepare products and crates for shipping; load trucks, and record in the shipping log
• Receiving - unload trucks, document, organize and count stock
• Lift and carry product; operate a forklift and truck - valid driver’s license required
• Deliver accurate documentation, in partnership with the Accounting team
• Coordinate and schedule shipments in partnership with the Inside Sales and Supply Chain teams
• Provide excellent customer service in person and on the phone
• Maintain a safe and clean work environment – sweep and organize warehouse and work area for orderliness at all times
• No previous experience is required for this position but relevant experience is a plus.

Any offer of employment is contingent on the results of a background check.

Dykman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.