Sales & Service Coordinator – Direct Hire

Openwork; Oklahoma City (OK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid PTO

Paid holidays

Training & development

Job summary

Openwork is seeking a Sales & Service Coordinator to join an established industrial equipment manufacturer in Oklahoma City, OK. The role combines inside sales, customer service, technician scheduling, and service agreement management to ensure efficient operations across Oklahoma City and Houston.

The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. $60,000–$70,000 annually with incentives.

Qualifications

• Minimum 3 years of experience in inside sales, customer service, service coordination, dispatch, contract administration, or parts sales.
• Experience in a technical or industrial environment required (manufacturing, industrial equipment, HVAC, etc.).
• Proficient with Microsoft Office, especially Excel, and ERP/CRM tools.

Responsibilities

• Promote, sell, and renew service and preventive maintenance agreements.
• Build and maintain customer relationships while identifying new sales opportunities.
• Prepare service quotes, contracts, and renewal agreements.

Skills

Inside sales

Customer service

Service coordination

Dispatch coordination

Contract administration

Parts sales

Education

High school diploma or equivalent

Tools

Epicor ERP

CRM systems

Scheduling software

Job description

Now Hiring: Sales & Service Coordinator – Direct Hire

Industrial Inside Sales | Customer Service | Service Coordination

Openwork is seeking an experienced and motivated Sales & Service Coordinator to join an established industrial equipment manufacturer in Oklahoma City, OK 73179.

This position is based in Oklahoma City, Oklahoma, and also supports the company's operations in Houston, Texas. The role combines inside sales, customer service, technician scheduling, and service agreement management to help ensure efficient operations and a positive customer experience across both locations.

The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced industrial environment.

This is a full-time, direct-hire opportunity offering $60,000–$70,000 annually, plus additional earning potential through sales incentives and parts sales commissions.

Position Details:

• Location: Oklahoma City, OK 73179.
• Additional Support: Houston, TX operations.
• Salary: $60,000–$70,000 annually.
• Employment Type: Full-Time | Direct Hire.
• Work Arrangement: On-Site in Oklahoma City.
• Travel: Occasional customer site visits.
• Additional Compensation: Sales incentives and parts sales commissions.

Key Responsibilities:

• Promote, sell, and renew service and preventive maintenance agreements.
• Build and maintain strong customer relationships while identifying new sales opportunities.
• Prepare service quotes, contracts, and renewal agreements.
• Schedule and coordinate field technicians for maintenance, repairs, and service appointments.
• Support service scheduling and customer needs for both Oklahoma City and Houston operations.
• Coordinate equipment service requests, replacement parts, and customer approvals.
• Prepare quotes and process orders for industrial equipment parts and repairs.
• Monitor open service requests, parts orders, and contract renewals.
• Maintain accurate customer records, service agreements, work orders, and sales documentation.
• Update ERP, CRM, and service management systems.
• Follow up with customers, address concerns, and provide timely service updates.
• Assist with sales tracking, reporting, and daily administrative responsibilities.

Qualifications:

• Minimum 3 years of experience in inside sales, customer service, service coordination, dispatch, contract administration, or parts sales.
• Experience in a technical or industrial environment required, such as manufacturing, industrial equipment, HVAC, or related industries.
• Strong customer service, communication, and relationship-building skills.
• Experience coordinating technician schedules, service requests, or customer orders.
• Ability to prepare accurate quotes, contracts, and service documentation.
• Proficiency in Microsoft Office, particularly Excel.
• Experience using ERP, CRM, or scheduling software.
• Basic mechanical aptitude and willingness to learn industrial equipment and parts.
• Strong organizational skills with the ability to manage multiple priorities.
• Dependable, detail-oriented, and comfortable working independently and with a team.
• High school diploma or equivalent required.

Preferred Qualifications:

• Experience selling service agreements or preventive maintenance contracts.
• Background in industrial equipment, manufacturing, or technical service operations.
• Experience with Epicor ERP or field service management software.
• Familiarity with industrial machinery, replacement parts, or equipment repairs.
• Experience supporting customers or service operations across multiple locations.
• Associate or bachelor's degree in business or a related field.

Benefits & Compensation:

• Competitive annual salary of $60,000–$70,000.
• Additional earning potential through sales incentives and parts sales commissions.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Paid holidays.
• Product and systems training.
• Professional development and career growth opportunities.

Why Consider This Opportunity?

• Full-time, direct-hire position with an established industrial equipment manufacturer.
• Competitive salary with additional earning potential.
• Opportunity to combine inside sales, customer service, and service coordination.
• Support operations across Oklahoma City, OK, and Houston, TX.
• Build valuable experience in industrial equipment sales and service operations.
• Collaborative environment with opportunities for continued professional growth.

About Openwork:

Openwork has more than 50 years of experience connecting talented professionals with meaningful career opportunities. We are committed to helping people build rewarding careers while supporting employers with exceptional talent.

Openwork is an Equal Opportunity Employer (EOE).