Industrial Inside Sales & Rentals Coordinator

Hydraulic Technologies; Pasadena (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

HT Bolting Systems, a division of Hydraulic Technologies, is seeking an Inside Sales Coordinator/Admin for our Pasadena rental facility. This fast-paced role focuses on delivering exceptional customer service, handling inbound requests, and coordinating rental and sales activities to meet branch objectives.

You will process orders, quotations, and invoices, manage equipment availability, assist with repairs, and maintain accurate records in Sirius, SAP, and other systems.

Qualifications

• Minimum 5 years of experience in inside sales, customer service, rental coordination, or related role within an industrial environment.
• Proven ability to provide exceptional customer service, manage multiple priorities, and maintain strong customer relationships.
• Experience preparing quotations, processing orders, coordinating rentals, and supporting customer repairs.
• Working knowledge of industrial tools, equipment, maintenance, construction, petrochemical, or related industries preferred.
• Experience with ERP, CRM, rental management, or order-entry systems (SAP, Sirius, or similar) preferred.

Responsibilities

• Respond to customer inquiries and support requests via phone, email, and walk-in traffic, providing exceptional customer service and technical product guidance.
• Process rental and sales transactions, including order entry, quotations, stock availability checks, invoicing, and customer documentation.
• Coordinate rental tooling, equipment availability, and customer requirements to ensure timely and accurate fulfillment.
• Manage customer repair activities, including generating work orders, sourcing parts from third-party vendors, maintaining repair records, and invoicing completed work.
• Maintain accurate customer records and complete all required paperwork and system transactions in Sirius, SAP, and other company systems.
• Collaborate with branch personnel, outside sales representatives, and operations teams to support customer needs and ensure efficient branch operations.
• Proactively contact existing customers to follow up on rentals, quotations, repairs, and service opportunities while strengthening customer relationships.
• Conduct outbound calls to prospective customers to identify new business opportunities, generate leads, promote company products and services, and support branch sales objectives.
• Assist with special projects and other branch operational duties as assigned.

Skills

Multitasking

Organizational skills

Independent worker

Excellent communication

Microsoft Office

Mechanical aptitude

Education

5+ years inside sales / industrial environment

Tools

SAP

Sirius

CRM

ERP

Rental management system

Job description

HT Bolting Systems, a division of Hydraulic Technologies, is seeking an Inside Sales Coordinator/Admin for our Pasadena rental facility. This fast-paced role focuses on delivering exceptional customer service, handling inbound requests, and coordinating rental and sales activities to meet branch objectives.

You will process orders, quotations, and invoices, manage equipment availability, assist with repairs, and maintain accurate records in Sirius, SAP, and other systems.