Customer Service Representative

Superior Products; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Job summary

Superior Products in Allentown, PA is seeking a Customer Service Representative to handle inquiries, quotes, orders, and account setup while promoting the full product line across medical and industrial markets.

You will train in our product and service offerings and work with OEMs, gas distributors, and medical dealers to drive customer satisfaction and identify new sales opportunities.

Qualifications

• Associates degree or certificate; or equivalent experience.
• 3+ years in customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is beneficial.
• Caelus or other ERP systems experience is a plus.
• Proficiency in MS Office, especially Outlook and Excel.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize under pressure.
• Strong organizational skills and meticulous attention to detail.
• Highly motivated team player with integrity.

Responsibilities

• Process customer inquiries via email, phone, or other means promptly and professionally.
• Support the sales team to ensure quotes and orders are accurate.
• Maintain a positive attitude towards all customers and promote products and services.
• Respond to inquiries and resolve customer concerns promptly.
• Attend regular customer service meetings.
• Coordinate follow-ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets.
• Follow up on new customer leads identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members.

Skills

Customer service

Inside sales

Communication

Attention to detail

Multi-tasking

Self-management

Team player

ERP systems

MS Office

Education

Associate's degree

Tools

Caelus ERP

MS Outlook

MS Excel

Job description

Scope

The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up of new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers.

Scope

The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up of new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers.

This role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.

Responsibilities

Required:

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members

Required Experience

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus
• Proficiency in all MS Office skills – particularly Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills
• High degree of energy, initiative, and integrity