Industrial Gas Customer Solutions Specialist

Linde Gas & Equipment; Fresno (CA); On-site; USD 33,000 - 45,000; Full time

Job summary

Linde Gas & Equipment Inc. in Fresno, CA, is seeking a Customer Solutions Specialist to nurture relationships with regional customers and support sales teams. You will process orders, verify inventory, and handle credits/debits, while quoting and recommending products within pricing guidelines.

Strong data skills and the ability to work independently are essential. Requirements include a high school diploma (college preferred) and 2–4 years in customer service or in-store sales, with knowledge

Qualifications

• High school diploma or equivalent required; college preferred.
• 2–4 years of customer service or in-store sales experience.
• Experience with hardgoods, welding supplies, industrial gas, specialty gas, and medical gas.
• Hands-on experience in Specialty Gas/Hydrocarbon industries.
• Proficient in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently and flexible hours.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics.

Skills

Customer service

Verbal communication

Written communication

Independent work

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Lotus Notes

Job description

Linde Gas & Equipment Inc. in Fresno, CA, is seeking a Customer Solutions Specialist to nurture relationships with regional customers and support sales teams. You will process orders, verify inventory, and handle credits/debits, while quoting and recommending products within pricing guidelines.

Strong data skills and the ability to work independently are essential. Requirements include a high school diploma (college preferred) and 2–4 years in customer service or in-store sales, with knowledge